Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Juan Beltre

Juan Beltre

Social Communication
Santo Domingo

Summary

  • Expert in diplomatic protocol, management of inter-institutional relations, and strategic planning of governmental events. With extensive experience in social representation, public policy analysis, and assistance in decision-making processes at the state level. Negotiation skills, communication, and multidisciplinary team management.
  • Skilled Universal Customer Service Agent with background in delivering high-quality customer service across various industries. Demonstrated ability to effectively manage multiple tasks, resolve complaints, and ensure customer satisfaction. Strengths include active listening skills, problem-solving aptitude, and robust communication abilities. Known for cultivating positive relationships with customers and driving customer loyalty through exceptional service.

Overview

10
10
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Senior Sales & Guest Experience Specialist

COS
09.2022 - 01.2025
  • Training of new employees in sales techniques and product knowledge.
  • Inventory management and stock control are essential to ensure product availability.
  • Management of key customer relationships to increase sales by 20%.
  • Watched the crowd to identify prospects, capture interest, and maximize sales opportunities.
  • Creating personalized experiences for VIP customers, increasing loyalty, and satisfaction.
  • Managed relationships with high-profile customers, ensuring exceptional service, and exceeding customer expectations.
  • Constant communication with English- and Spanish-speaking clients.

Guest Experience & Sales Associate

H&M Hennes & Mauritz
04.2021 - 12.2021
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Analysis of sales trends and customer feedback to improve sales strategy.
  • Personalized customer service, ensuring a high-level shopping experience.
  • Problem-solving and handling of special requests to maintain customer satisfaction.

Events & Institutional Relations Coordinator

CONAPE
06.2019 - 06.2020
  • Assistance in the planning and execution of public policy, including research and data analysis.
  • Development of executive reports and presentations to support strategic decision-making.
  • Organization and supervision of meetings with senior officials and community leaders.
  • Formation and training of teams in protocol and institutional relations.
  • Management of budget and resources for events and related projects.
  • Planning and execution of exclusive events for senior officials and VIP clients.
  • Development of strategies for the improvement of customer service and high-level event experience.
  • Coordination of events with international delegations.
  • Informal translation and linguistic assistance during protocol activities.

Real Estate Agent & Client Experience

Estrella Real Estate
03.2019 - 02.2020
  • Administrative assistant with experience in organizing agendas and coordinating appointments for clients.
  • Ability to perform market analysis to identify trends and opportunities for clients.
  • Portfolio management of high-value properties for exclusive clients.
  • Creation of marketing and sales strategies for the personalization of real estate services.
  • Administrative assistant with experience in organizing agendas and coordinating appointments for clients.

Ceremonial and Protocol Assistant

Administrative Ministry of the Presidency
01.2015 - 02.2020
  • Coordination of high-level corporate events
  • Management of diplomatic protocols at official ceremonies
  • Planning and execution of receptions and banquets
  • Assistance in the organization of protocol visits of dignitaries
  • Development of effective communication with suppliers and partners
  • Management of agendas and logistics for special events.
  • Supervision of compliance with etiquette and protocol
  • Organization of state dinners and formal receptions
  • Coordination of official events with international participants.
  • Formal translation and linguistic assistance during protocol activities.

Communications & Public Relations Assistant

Supreme Court of Justice of the Dominican Republic
06.2018 - 06.2019
  • Analysis of communication and social media metrics.
  • Media relations and interview management.
  • Planning and execution of internal communication strategies.
  • Coordination of promotional events and activities.
  • Received and distributed mail, letters, and packages.
  • Scheduled meetings, appointments, and travel arrangements for staff members.
  • Communication strategies and coordination of official events with high standards of protocol.
  • Relations with media and high-level governmental clients.
  • Coordination of official events with international participants.
  • Informal oral interpretation support during protocol visits.

Digitizer

Real Estate Register
08.2017 - 06.2018
  • Experience in transcribing documents with high accuracy.
  • Ability to work under pressure and meet tight deadlines
  • Organizational skills and attention to detail.
  • Knowledge in digital and physical file management

Education

Associate of Science - Social Communication

Catholic University of Santo Domingo
Santo Domingo, Dominican Republic
05.2001 -

High School Diploma -

Maria Inmaculada School
Santo Domingo, Dominican Republic
05.2001 -

Skills

    Exceptional communication

    Protocol and government event management

    Sales and marketing strategies

    Public policy coordination and inter-agency relations

    Data analysis and management of multidisciplinary teams

    Problem solving and decision making under pressure

    Project management experience

    Bilingual interpretation

    Customer experience management and personalized service

    Coaching and mentoring

    Strategic planning

    Creation and coordination of premium events

Certification

Project management - Google

References

  • Katty Liang, Floor manager for COS, 917-863-0919
  • Marvin Guerrero, Floor manager for COS, 347-579-8401
  • Victor Ferrand, User service monitoring analyst for Banreservas, 809-763-8950

Timeline

Certificate in cybersecurity and information security, Edutin Academy

03-2025

Project management - Google

10-2022

Senior Sales & Guest Experience Specialist

COS
09.2022 - 01.2025

Course of preparation for sport events, Conmebol

05-2021

Guest Experience & Sales Associate

H&M Hennes & Mauritz
04.2021 - 12.2021

Digital marketing: Content & community manager - Galileo University

09-2020

Events & Institutional Relations Coordinator

CONAPE
06.2019 - 06.2020

Real Estate Agent & Client Experience

Estrella Real Estate
03.2019 - 02.2020

Communications & Public Relations Assistant

Supreme Court of Justice of the Dominican Republic
06.2018 - 06.2019

Digitizer

Real Estate Register
08.2017 - 06.2018

Ceremonial and Protocol Assistant

Administrative Ministry of the Presidency
01.2015 - 02.2020

Associate of Science - Social Communication

Catholic University of Santo Domingo
05.2001 -

High School Diploma -

Maria Inmaculada School
05.2001 -

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Juan BeltreSocial Communication