Joysha Garcia
Santo Domingo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Host
110 grill
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Agent
Limosys
09.2023 - Current
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Resolved caller issues quickly and thoroughly.
Diseñador gráfico
Propio
03.2018 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Agent
Alorica
07.2023 - 08.2023
Agente
Teleperformance
02.2023 - 06.2023
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Busser
Sumo restaurant and grill
10.2022 - 12.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
Universidad -
Holyoke community college
12.2023
Highschool -
Paulo Friere Charter school
07.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Accomplishments
- I attended universities as Western New England and Holyoke Community College
- Conflict resolution
- Anthropology
- Introduction to robotics
- Introduction to law
- I have experince in excell, word, and powerpoint.
Languages
English
Spanish
Birthdate
04/20/05
Personal Information
- Hobbies: Grapgic design, Martial arts, Law student, Computer savy
- Gender: Mujer
Timeline
Agent
Limosys
09.2023 - Current
Agent
Alorica
07.2023 - 08.2023
Agente
Teleperformance
02.2023 - 06.2023
Busser
Sumo restaurant and grill
10.2022 - 12.2022
Diseñador gráfico
Propio
03.2018 - Current
Host
110 grill
Universidad -
Holyoke community college
Highschool -
Paulo Friere Charter school