JOYCE SULLIVAN
West Milford
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with strong customer service and time management abilities. Devoted to giving every client a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
MEDICAL RECEPTIONIST
METANU CENTER-METABOLIC & NUTRITIONAL CENTER
03.2024 - Current
- Greet all patients upon arrival, help complete any necesary paperwork.
- Knowledge of EH/EMR using phreesia ans athena system
- Update patient demographics
- Verifying insurance & co-pays, collencting co-pays.
- Data reconciliation on all patient files
- Continually update patient HPI (History of present illness)
- Scheduling & Rescheduling appointments
- Answering phones, emails, text massages, ensuring confidentiality
- Ensuring daily office schedule runs smoothly and on time
- Conduct "break out" meetings with the doctor to prioritize emergencies
- Work with the Medical assistant to prioritize prescription refills and PA's (prior authorizations) and medical record requests.
- Answering phones, emails, text massages, ensuring confidentiality
Jenny Craig Weight Loss Center
02.2010 - 05.2023
- Board Certified Holistic Health & Wellness Coach, member of ADP (American Drugless Practitioners) - I was able to use my skills with clients through motivational interviewing to look at foods and their lifestyle differently to reach personal goals
- Certified Guided Imagery Therapist - I teach a workshop called "Prepare for surgery, heal faster" where clients are better able to control the recovery of surgery, reduce anxiety and pain medication
- Successful Management & Sales with international Health & Wellness Company - During my time with Jenny Craig I was assigned to failing centres to restaff and raise up to meet company expectations
- Subsequently resulting in those centres landing in the top 5 of our East Coast market
- Creating a positive and profitable work environment
- Implemented training to ensure operations remain within company targets
- I was part of a team that beta tested new programs and coaching skills sets
- Maximized bottom line performance through P&L, staffing and inventory control - Attended weekly meetings with upper management and then held staff meetings to relay projections needed to hit targets and exceed quotas
- Strong verbal communication - The ability to pivot when dealing with staff and clients.
Education
Peggy Huddleston Guided Imagery
05.2011
Institute of Integrative Nutrition
New York, NY09.2010
Skills
- Problem Solving
- Customer Relations
- Written and Verbal Communication
- Interpersonal Communication
- Motivational Interviewing
- Meeting expected projections
- Training & Development
- Time Management
- Supervision and Leadership
Timeline
MEDICAL RECEPTIONIST
METANU CENTER-METABOLIC & NUTRITIONAL CENTER
03.2024 - Current
Jenny Craig Weight Loss Center
02.2010 - 05.2023
Peggy Huddleston Guided Imagery
Institute of Integrative Nutrition
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