Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Uber Partner
Uber
Boston MA
2011.07 - 2014.09
Provided safe transportation for passengers, adhering to traffic laws and regulations.
Manager /Cashier
Brothers Liquor Store
Roxbury Ma
2008.04 - 2010.04
Cashier and payroll manager
Sales Assistant
Boston Herald
Boston Ma
2002.07 - 2007.08
Boston Herald Newspaper
Assisting sales rep with ad placing ,schedule and collecting checks from clients. Also sending clients proof of ads via mail and email.
Education
Certificate - Microsoft Excel, A+, Windows. Computer Training
South End Technology Center
Boston Ma
05.2005
High School Diploma -
Brockton High School
Brockton Ma
06.1995
Skills
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities Committed to maintaining professional relationships to increase profitability and drive business results
Timeline
Customer Service Representative
Synergies Corp.
2015.08 - 2020.08
Uber Partner
Uber
2011.07 - 2014.09
Manager /Cashier
Brothers Liquor Store
2008.04 - 2010.04
Sales Assistant
Boston Herald
2002.07 - 2007.08
Certificate - Microsoft Excel, A+, Windows. Computer Training