Jovanny Cruz
Customer Services Representative
Santiago De Los Caballeros,Santiago
Summary
Quick Learner, teamwork oriented. Conflict resolution skills.
Responsable and Pontual
Overview
18
18
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Synergies Corp.
Santiago, Dominican Republic
08.2015 - 08.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Uber Partner
Uber
Boston MA
07.2011 - 09.2014
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
Manager /Cashier
Brothers Liquor Store
Roxbury Ma
04.2008 - 04.2010
- Cashier and payroll manager
Sales Assistant
Boston Herald
Boston Ma
07.2002 - 08.2007
- Boston Herald Newspaper
Assisting sales rep with ad placing ,schedule and collecting checks from clients. Also sending clients proof of ads via mail and email.
Education
Certificate - Microsoft Excel, A+, Windows. Computer Training
South End Technology Center
Boston Ma05.2005
High School Diploma -
Brockton High School
Brockton Ma06.1995
Skills
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities Committed to maintaining professional relationships to increase profitability and drive business results
Timeline
Customer Service Representative
Synergies Corp.
08.2015 - 08.2020
Uber Partner
Uber
07.2011 - 09.2014
Manager /Cashier
Brothers Liquor Store
04.2008 - 04.2010
Sales Assistant
Boston Herald
07.2002 - 08.2007
Certificate - Microsoft Excel, A+, Windows. Computer Training
South End Technology Center
High School Diploma -
Brockton High School