Josue Sencion
Santo Domingo Este
Summary
I am an individual brimming with aspirations to achieve. My qualities encompass creativity, patience, responsibility, empathy, and a strong sense of understanding. Among my greatest strengths is my skill in assertive communication, allowing me to transform seemingly intricate situations into something comprehensible for anyone. I am also an expert at rapidly learning and adapting to change, demonstrating a strong ability to stay agile in dynamic environments. My decisive nature drives me to achieve results, and I thrive when working towards the success of the organization. I am seeking a role that will allow me to leverage my skills, contribute meaningfully, and continue growing professionally.
Overview
3
3
years of professional experience
Work History
Customer Services, Community Manager
Ginger Milk Natural Care
05.2024 - 09.2024
- Enhanced community engagement by fostering strong relationships with local groups and stakeholders.
- Developed strategic plans for increasing community participation and awareness.
- Improved public perception with positive interactions and effective communication.
- Managed community events, ensuring smooth execution and high turnout.
- Facilitated resolution of community issues, maintaining a harmonious environment.
- Increased volunteer participation, organizing impactful and rewarding experiences.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Appointment Setter
CCD
09.2023 - 10.2023
- Assist customer when scheduling their medical appointments
- Achieved a 100% customer satisfaction rate by providing excellent service
- Verify customer appointments
- CONTACT CENTERS DOMINICANA
- Set appointments with salespeople and potential customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Supervisor, Trainer, SME
PBSC
01.2023 - 08.2023
- Technical support experience as an agent, SME, trainer and supervisor, collaborating closely with technicians to deliver assistance for fiber line (FTTH) services
- My role involved ensuring the proper functionality of fiber lines, providing expert guidance, and ensuring optimal service performance
- Previous experience as a Floor Support, Trainer and Supervisor for Altice Excell Communications to ensure that each agent was trained, processed and taught correctly
- Working hard offering support throughout the floor about doubts or lack of knowledge about a process
- Taking care of training each agent who went to the campaign, teaching them and putting into practice all the processes
- More so, I was in charge of supervising that each agent was playing her role correctly, giving them feedback, and new lessons so that they kept the job at 100% in order to maintain the quality of the work at 100%
- POPULAR BUSINESS SERVICE COMPANY
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Collections Department Agent, Recruiter
CALLMAX DOMINICANA
09.2022 - 12.2022
- Assisted customers with payments and account inquiries
- Achieved a 100% customer satisfaction rate by providing excellent service
- Recruited new personnel for various departments
- Enhanced client satisfaction by understanding individual needs and tailoring solutions.
- Conducted detailed market research to identify potential leads and opportunities.
- Improved negotiation outcomes, employing effective communication and persuasive techniques.
- Developed comprehensive client profiles for better service customization.
Customer Service
RAINBOWMART RD
07.2022 - 09.2022
- Provided customer assistance, achieving a 100% customer satisfaction rate
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Provided exceptional customer service, resolving complex issues promptly and professionally.
- Provided exceptional customer service, resulting in increased client retention rates.
Customer Service, Warehouse Management, Recruiter
HELLO ART
03.2022 - 06.2022
- Assisted customers, maintaining a 95% customer satisfaction rate
- Managed warehouse organization and addressed store needs
- Operated cash register and recruited new store staff
- Improved hiring processes by implementing innovative sourcing techniques.
- Identified top talent for leadership positions, enhancing team performance by conducting thorough candidate evaluations.
- Enhanced candidate experience, conducting detailed and supportive interviews.
- Facilitated hiring of management staff, working closely with HR teams to ensure compliance.
Customer Service, Warehouse Management, Recruiter
XIMI VOGUE
02.2022 - 03.2022
- Provided customer assistance and achieved a 95% customer satisfaction rate
- Managed warehouse organization and inventory
- Recruited new personnel for the store
- Developed recruiting strategies to attract high-caliber management candidates.
- Improved hiring processes by implementing innovative sourcing techniques.
- Collaborated with department heads to understand hiring needs and align recruitment strategies.
- Sourced potential candidates through various recruitment channels to build a strong talent pipeline.
Customer Service/Assistant Manager/Store Leader/Supervisor
HELADOS BON
09.2021 - 02.2022
- Advised and assisted customers, achieving a 95% customer satisfaction rate
- Supervised store operations and managed employees
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Education
Law
UNIVERSIDAD AUTONOMA SANTO DOMINGO
Santo Domingo, Dominican Republic03.2025
Law
APEC
Santo Domingo, Dominican Republic02-2025
Bachelor of Computer Applications - Computer Applications Development
INSTITUTO POLITECNICO PROF. SIMON OROZCO
Santo Domingo Este, Dominican Republic01.2021
Skills
- Microsoft Office Suite
- Graphic Design
- Programming
- Web Development
- Social media management
- Content creation
- Online moderation
- Community engagement
- Audience analysis
- Crisis management
Training
- Programming
- Strong Stress Management
- Proficient in Full Microsoft Office Suite
- Responsibility and commitment
- Leadership Experience
- Quick Learner
- Active Listening
- Teamwork
- Ability to Work Under Pressure
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Services, Community Manager
Ginger Milk Natural Care
05.2024 - 09.2024
Appointment Setter
CCD
09.2023 - 10.2023
Supervisor, Trainer, SME
PBSC
01.2023 - 08.2023
Collections Department Agent, Recruiter
CALLMAX DOMINICANA
09.2022 - 12.2022
Customer Service
RAINBOWMART RD
07.2022 - 09.2022
Customer Service, Warehouse Management, Recruiter
HELLO ART
03.2022 - 06.2022
Customer Service, Warehouse Management, Recruiter
XIMI VOGUE
02.2022 - 03.2022
Customer Service/Assistant Manager/Store Leader/Supervisor
HELADOS BON
09.2021 - 02.2022
Law
UNIVERSIDAD AUTONOMA SANTO DOMINGO
Law
APEC
Bachelor of Computer Applications - Computer Applications Development
INSTITUTO POLITECNICO PROF. SIMON OROZCO
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