José Ángel Peguero
La Esperanza,Santo Domingo Este
Summary
Tourism and hotel management student seeking to leverage academic knowledge and contribute to the growth of a company through capacity and effort. I am an experienced Customer service representative who has been working with an international banks and international health care's company. Engaging, accountable, efficient, patient, and highly motivated professional with 4 years of experience in the Customer Service Area.
Overview
16
16
years of professional experience
Work History
Customer Care Advisor
Scotiabank GBS
10.2022 - 08.2024
- In charge of First Call Resolution (FCR) and enhancing client relationships by understanding their problems and suggesting solutions. Produces high-quality rehearsals for officers and departments, delivering solutions aligned with client requirements.
- Ensured compliance with company policies and procedures related to customer service.
- Suggested products that met customer needs based on their inquiries.
Customer Service
Teleperformance
07.2021 - 10.2022
- At Florida Blue, I was responsible for a range of customer service functions, primarily focused on assisting clients with their health insurance needs. My role encompassed providing information about benefits and plans, managing claims and payments, handling policy cancellations, and helping customers find in-network doctors for appointment booking.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Assitant Secretary
Colgate: Dental Research
01.2009 - 01.2015
Education
Universidad Tecnologica De Santiago
Santo Domingo Este Skills
- Responsible
- Organized
- Proactive
- Efficient
- Honest
- Committed
- Appointment Scheduling
- Data Entry
- Customer Service
- Problem Resolution
- Microsoft Excel
- MS Word, Excel, and Outlook
- Lean Six Sigma
Advanced english
2017-2019
Tourism and hotel administration
2021- Present
References
- Beatriz García, 849-208-2928
- Irene Ramírez, 829-676-1019
Timeline
Customer Care Advisor
Scotiabank GBS
10.2022 - 08.2024
Customer Service
Teleperformance
07.2021 - 10.2022
Assitant Secretary
Colgate: Dental Research
01.2009 - 01.2015
Universidad Tecnologica De Santiago
Similar Profiles
Eury EncarnacionEury Encarnacion
Customer Service Advisor at SCOTIABANK GBSCustomer Service Advisor at SCOTIABANK GBS
ISAIA TERREROISAIA TERRERO
Customer Care Advisor at Scotiabank GBSCustomer Care Advisor at Scotiabank GBS
Kimberly Difo, FISKimberly Difo, FIS
AML Sr. Analyst EDDU ECR at Scotiabank (GBS)AML Sr. Analyst EDDU ECR at Scotiabank (GBS)