José Luis Mariano Guerrero
Santo Domingo Este
Summary
Dynamic professional with a proven track record at NSO Outsourcing, excelling in customer service and problem-solving. Demonstrated adaptability and decision-making through effective resolution of complex issues, enhancing customer satisfaction significantly. Skilled in active listening and maintaining confidentiality, showcasing exceptional team collaboration and quality control abilities.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
NSO Outsourcing
11.2022 - Current
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Typist
Futuro ARS
03.2020 - 11.2022
- Completed complex typing assignments on time demonstrating adaptability in various subject matters.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
- Organized and maintained precise confidential personnel files.
- Organized digital files and documents, streamlining workflow processes for increased efficiency.
Education
No Degree - System Engineering
UTESA
Santo Domingo 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Decision-making
Team collaboration
Quality control
Timeline
Customer Service Representative
NSO Outsourcing
11.2022 - Current
Typist
Futuro ARS
03.2020 - 11.2022
No Degree - System Engineering
UTESA
05.2001 -
Similar Profiles
Elizabeth LoyaElizabeth Loya
New Student Orientation Leader at California State University Northridge NSONew Student Orientation Leader at California State University Northridge NSO
Jomar BeckJomar Beck
Therapist at NSOTherapist at NSO
Eli BortmanEli Bortman
VP Tactical Products at NSOVP Tactical Products at NSO