Customer Service Representative
Talk2Rep
- Responded to customer requests for products, services, and company information while managing multiple (1-5) live chats simultaneously.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained a detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time, and productivity.
- Provided assistance to customers with service-related issues, including problem resolution, billing inquiries, and service upgrade/downgrade requests, while ensuring high service retention rates.
