Joshua Jeisen Miliano Cruz
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Bilingual Assistant
JMC Electronic Store
02.2018 - 05.2019
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Customer Service Representative
Convergys
09.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Listener Care Representative
Convergys
02.2014 - 04.2016
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
Bilingual Telephone Interviewer
Opinion Access
12.2013 - 07.2015
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Completed surveys by rechecking contact information before ending each call.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Education
GED -
Mary Mitchell Family & Children's Center
Bronx, New York06.2013
Skills
- Scheduling
- Call Management
- Account Updating
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Consultative Sales
- Verbal Communication
- Client Relations
- Money Handling Abilities
- Data Collection
- Service Upselling
Section name
I am a professional recording reggaeton/spanish trap artist, based in united states but born and raised in Dominican Republic, singer and composer of my own songs, you can find me in spotify, apple music and other platforms as josh milli.
Additional Information
I bring a versatile skill set, extensive knowledge base, and the ability to adapt quickly, making me a valuable asset to tackle a wide range of tasks and challenges.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Bilingual Assistant
JMC Electronic Store
02.2018 - 05.2019
Customer Service Representative
Convergys
09.2017 - 01.2019
Listener Care Representative
Convergys
02.2014 - 04.2016
Bilingual Telephone Interviewer
Opinion Access
12.2013 - 07.2015
GED -
Mary Mitchell Family & Children's Center
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