Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Doerr

2801 NE 4th St Boynton Beach,FL

Summary

Dynamic customer service professional with a proven track record at Agero, excelling in complaint resolution and technical support. Adept at multitasking in high-pressure environments, I foster customer relations and optimize service delivery through effective scheduling and collaboration. Committed to enhancing customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist

Samsung
11.2021 - 06.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Engage in various computer-related break-fix repairs as needed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Generated reports to track performance and analyze trends.
  • Perform troubleshooting on core system remote devices.
  • Effectively manage time, prioritize tasks

Customer Service Representative

Agero Side Assistance
02.2018 - 11.2021
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Implemented and developed customer service training processes.

Education

Computer Programming

Palm Beach State College

Skills

  • Customer service excellence
  • Salesforce
  • Analytical thinking
  • Proven experience and knowledge in replacing, configuring, and setting up new hardware and software
  • Strong understanding of POS hardware

Languages

French
Bilingual or Proficient (C2)

Timeline

Customer Support Specialist

Samsung
11.2021 - 06.2025

Customer Service Representative

Agero Side Assistance
02.2018 - 11.2021

Computer Programming

Palm Beach State College

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Joshua Doerr