Josette Jean-Baptiste
Petion-ville
Summary
Dynamic and innovative professional with a proven track record at JSD Printwiser/Meili's Hair Salon & Boutique, where I enhanced brand recognition and customer loyalty. Expert in strategic thinking and customer relations, I excel in delivering high-quality services and achieving exceptional customer satisfaction. Skilled in Microsoft Office and fluent bilingualism, I bring a unique blend of hard and soft skills to drive success.
Overview
8
8
years of professional experience
Work History
Entrepreneur
JSD Printwiser/ Meili's Hair Salon & Boutique
01.2020 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
Administrative Assistant
Labelmark
09.2018 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Manager
Haiti Communitere
07.2016 - 09.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
Bachelor of Administrative Studies - Finance
Universite Quisqueya
Port-au-Prince07.2016
Skills
- Strategic Thinking
- Interpretation Techniques
- Customer Relations
- Innovative Mindset
- Fluent Bilingualism
- Note-Taking Strategies
- Client Support
- Attention to Detail
- Microsoft Office
Languages
Creole, French
Native language
English
Advanced
C1
Spanish
Elementary
A2
Chinese (Mandarin)
Elementary
A2
Timeline
Entrepreneur
JSD Printwiser/ Meili's Hair Salon & Boutique
01.2020 - Current
Administrative Assistant
Labelmark
09.2018 - 12.2019
Office Manager
Haiti Communitere
07.2016 - 09.2018
Bachelor of Administrative Studies - Finance
Universite Quisqueya
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