Josefina Estrella
Cabarete
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Sales and Customer Service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
33
33
years of professional experience
Work History
Receptionist Clerk
Southwest Myofascial Release
Brooklyn
09.2021 - 09.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
- Provided callers with address, directions, company website and related information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
Sales/Customer Service Specialist
Great Health Works/Omega XL
Fort Lauderdale
03.2017 - 07.2020
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with opening accounts and signing up for new services.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Maintained and managed customer files and databases.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
Administrative Officer
Fabrica de Tubos Che Estrella, C x A
Santiago
02.1987 - 12.2015
- Standardized office structures and processes to promote collaboration and increased performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Delivered performance reviews, recommending additional training or advancements.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Set up conference rooms, technology and materials to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
- Interacted with vendors to purchase and set up equipment and services.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Newtown High School
Queens NY06.1974
Skills
- Greeting and Seating Clients
- Customer Complaint Resolution
- Filing Claims
- Travel Planning
- Business Correspondence
- Call Answering and Routing
- Travel Accommodations
- Outbound Calls
- Positive Attitude and Energetic
- Office Reception
- Visitor and Customer Relations
- Appointment Booking
- Computer Proficiency
- Appointment Confirmation
- Multi-Line Telephone Skills
- Patient Appointment Management
- Delivery Appointment
- Call Transfers
- Document Organization
- Telephone Answering
- Information Updates
- Customer Inquiries
- Exceptional Attention to Detail
Loves interacting and helping others
I love to sell and help people resolve issues, and make others happy with my selling skills, and interactions.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Receptionist Clerk
Southwest Myofascial Release
09.2021 - 09.2022
Sales/Customer Service Specialist
Great Health Works/Omega XL
03.2017 - 07.2020
Administrative Officer
Fabrica de Tubos Che Estrella, C x A
02.1987 - 12.2015
High School Diploma -
Newtown High School
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