Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jose Aristy rodriguez Garcia

Jose Aristy rodriguez Garcia

puerto plata, dominican republic ,puerto plata

Summary

Driven professional with a proven track record in customer service and task delegation, honed across roles at Hotel Impressive and Spa Puntacana . Excelled in enhancing customer satisfaction and resolving staff conflicts, demonstrating exceptional document management and meeting coordination skills. Achieved significant improvements in team performance through effective cross-training and dispute resolution.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Receptionist , Supervisor, Asistant Manager

Hotel Impressive and Spa Puntacana
03.2022 - 03.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Front Office Supervisor

Hotel Vista Sol Puntacana
03.2021 - 03.2022
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Completed bi-weekly payroll for [Number] employees.

Front Office Receptionist

Hotel Vista Sol Puntacana
10.2018 - 07.2020
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Identified visitors' needs to offer solutions and information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.

Transfer , Customer Service , Guest Satisfation

Ocean World Puerto Plata
09.2015 - 07.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Phone Operator,customer Service,recepcionist

Hotel Ocean Blue and Sands Puntacana
04.2010 - 06.2017
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Connected callers with appropriate professional, department, or business.
  • Maintained accurate records of calls placed and received.
  • Processed customer payments for timely, accurate order fulfillment.

Education

High School Diploma -

Jose Dubeau High School
Puerto Plata
08.2006

Skills

  • Customer service focus
  • Task Delegation
  • Document Management
  • Meeting Coordination

Certification

English and FRENCH of success institute graduated

Timeline

Receptionist , Supervisor, Asistant Manager

Hotel Impressive and Spa Puntacana
03.2022 - 03.2024

Front Office Supervisor

Hotel Vista Sol Puntacana
03.2021 - 03.2022

Front Office Receptionist

Hotel Vista Sol Puntacana
10.2018 - 07.2020

Transfer , Customer Service , Guest Satisfation

Ocean World Puerto Plata
09.2015 - 07.2017

Phone Operator,customer Service,recepcionist

Hotel Ocean Blue and Sands Puntacana
04.2010 - 06.2017

High School Diploma -

Jose Dubeau High School

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Jose Aristy rodriguez Garcia