JOSE ANTONIO REYES GOMEZ
Personal Account Associate
Santo Domingo,Sto Dgo
Summary
Composed field professional with experience in hospitality , marketing, sales , reservations technical support and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Multifaceted in delivering innovative business solutions through social and economic aspects of related fields.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Reservations Agent/Chat Agent
AMERICAN AIRLINES INC
Santo Domingo
04.2017 - Current
- Arranged for group or individual bookings .
- Managed online booking inquiries and assisted and travel partners with questions throughout the entire booking cycle and technical issues.
- Assisted in the Chat Line and our AAdvantage Department Loyalty Program.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
Education
High School Diploma -
Francisco Del Rosario Sanchez
Santo Domingo08.2007
Skills
- Telephone reservations
- Transportation information
- Friendly service mentality
- Reservations assistance
- Marketing Strategies
- Customer engagement
- Pricing data
- Travel knowledge
- Data Management
- Travel bookings
- Hotel accomodations
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Top Seller tier through effectively helping with Project.
Certification
- Achieved Management and strategies for people resources Certificate. (YLai NetWork).
- Fundamentals of Starting and Running a Business Certificate. (YLai NetWork).
- Smart Entrepreneurship: Next Step In Expanding Your Business Certificate. (YLai NetWork).
- .Fundraising Concepts certificate (YLai NetWork).
- Fundamentals of DIgital Marketing. certificate (Google Activate).
- Food Processing certificate (HIMAX)
- Drugs Prevention certificate (COJUPRE)
Timeline
Reservations Agent/Chat Agent
AMERICAN AIRLINES INC
04.2017 - Current
High School Diploma -
Francisco Del Rosario Sanchez