Jose Alexander Gell Rodriguez
Santo Domingo,Dominican Republic
Summary
Highly adaptable and hardworking professional, adept at handling diverse tasks in any environment. Demonstrates exceptional motivation to quickly learn new skills and contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Onboarding Specialist
Nineyard
Santo Domingo, Distrito Nacional
04.2024 - Current
- Devise and administer orientation procedures for recent recruits
- Generated onboarding process documents
- Guided users through key functionalities and benefits
- Assist users experiencing system issues
- Clarified policy issues across multiple e-commerce platforms, primarily Amazon
Project Manager
A2A Energia y Medioambiente
Santo Domingo, Dominican Republic
10.2016 - 11.2023
- Obtain the raw materials for their use in our Biogas plants
- Contact, establish and maintain a favorable working relationship between the producers of the raw materials and the company
- Make sure that the materials that we receive are in the optimal conditions needed for the creation of Biogas our plants
Project Manager / Customer Success Manager
Botcity S.R.L
Santo Domingo, Dominican Republic
10.2021 - 05.2022
- In charge of a team of Backend and Frontend developers, a UI/UX Designer and a Script Designer for the creation of Chatbots for WhatsApp, Facebook, Instagram, Telegram, Etc
- Also in charge of handling all manners regarding customer experience (complaints or petitions)
- I worked as a link between the customers and the design, development and administrative teams in the company, on top of being in charge of the different ongoing projects, making sure they would be completed in a timely and cost-effective manner
English/Spanish teacher, translator and interpreter
Smart Interpreters
Piedra Blanca, Dominican Republic
07.2015 - 07.2016
- Teach English and Spanish classes
- Translate documents pertaining to a variety of topics
- Give format to those documents
- Provide interpretation services for a wide variety of events
UASD Center Program Coordinator & Teacher
Ministerio de Educación Superior Ciencia Y Tecnología (MESCYT)
Santo Domingo, Dominican Republic
01.2008 - 01.2013
- Coordinate a staff of around 10 teachers and 2 computer lab technicians
- Schedule classes
- Make sure the classes and topics are being given to the students according to the schedule
- Ensure that the goals set forth by the institution are being met by the staff
- Handle the staffs attendance and make sure that their payments are being done in accordance
Education
Civil Engineering -
Universidad Autónoma De Santo Domingo (UASD)
Santo Domingo, Dominican Republic05.2022
Industrial Psychology -
Universidad Autonoma de Santo Domingo (UASD)
Santo Domingo, Dominican Republic10.2024
Teaching Knowledge Test course (TKT) -
Cambridge University
Piedra Blanca, Bonao07.2016
Advanced English -
Universidad Pro Educacion y Cultura (APEC)
Santo Domingo, Dominican Republic01.2013
Informatics Microsoft Office 2003 -
Private Institute
Santo Domingo, Dominican Republic01.2007
Skills
- Customer support
- Managing and training staff
- Administrating records
- Language teaching
- Scheduling
- Payroll
- Project management
- Excellent people skills
- Resourcefulness
- Excellent multitasking skills
- Organizational Development
- Recruitment
- Human Resources Support
Personal Information
- Date of Birth: 09/06/86
- Nationality: Dominican Republic
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Onboarding Specialist
Nineyard
04.2024 - Current
Project Manager / Customer Success Manager
Botcity S.R.L
10.2021 - 05.2022
Project Manager
A2A Energia y Medioambiente
10.2016 - 11.2023
English/Spanish teacher, translator and interpreter
Smart Interpreters
07.2015 - 07.2016
UASD Center Program Coordinator & Teacher
Ministerio de Educación Superior Ciencia Y Tecnología (MESCYT)
01.2008 - 01.2013
Civil Engineering -
Universidad Autónoma De Santo Domingo (UASD)
Industrial Psychology -
Universidad Autonoma de Santo Domingo (UASD)
Teaching Knowledge Test course (TKT) -
Cambridge University
Advanced English -
Universidad Pro Educacion y Cultura (APEC)
Informatics Microsoft Office 2003 -
Private Institute
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