Jose Adrian Heredia Ramos
Higüey
Summary
Proactive and adaptablent satisfaction through exceptional customer service and effective complaint resolution. Demonstrating resourcefulness and superior problem-solving abilities, I mastered both hard skills like active listening and soft skills in teamwork, ensuring guest issues were resolved promptly and efficiently.
Overview
1
1
Language
Work History
Building Consierge
Prime Vacation Club
07.2024 - 09.2024
- Enhanced tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Lic. En Informatica
Universidad Autónoma De Santo Domingo
La Altagracia, Higüey Dominican Republic11-2026
High School Diploma -
Pro. Daniel Antonio Gay
Higüey, La Otra Banda 05.2001 -
Skills
Resourcefulness and Initiative
Adaptability and Flexibility
Problem-solving abilities
Teamwork and Collaboration
Flexibility
Customer Service
Complaint Handling
Active Listening
Adaptability
Timeline
Building Consierge
Prime Vacation Club
07.2024 - 09.2024
High School Diploma -
Pro. Daniel Antonio Gay
05.2001 -
Lic. En Informatica
Universidad Autónoma De Santo Domingo
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