Jose Shamir Ogando
Calle El Sol, Buena Vista, Bavaro #3, Higuey
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Member Experience Manager
Prime Travelers By Blue Diamond Resorts
01.2024 - Current
- Increased members retention loyalty through proactive communication and tailored programming.
- Enhance teams skills and knowledge through a comprehensive Member Experience training program.
- Enhanced member satisfaction by developing and implementing targeted engagement activities and strategies.
- Led a team of Member Experience professionals to achieve consistently high levels of member satisfaction and loyalty.
Member Experience Coordinator
Prestige Travelers By Karisma
08.2021 - 01.2024
- Enter data, generated reports, produce tracking documents and regular results presentations.
- Improve team productivity with regular communication and progress updates, fostering a collaborative and positive work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gather and organize information and materials to support operation through daily internal meeting and hotel briefings.
Member Services Manager
Travel Smart Vation Club
09.2017 - 03.2020
- Increased membership retention rates through proactive communication and tailored programming.
- Spearheaded the creation of a comprehensive Member Experience training program, enhancing employee skills and knowledge.
- Enhanced member satisfaction by developing and implementing targeted engagement strategies.
- Led a team of Member Experience professionals to achieve consistently high levels of member satisfaction and loyalty.
Education
High School Diploma -
Lic. Juan Pablo Duarte
San Francisco De Macorís2006
Skills
- Exceptional communication
- Microsoft Office Pack proficiency
- CRM software knowledge
- Feedback collection
- Teams leadership
- Departmental procedures optimization and follow ups
- Inter-departmental relationship
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Member Experience Manager
Prime Travelers By Blue Diamond Resorts
01.2024 - Current
Member Experience Coordinator
Prestige Travelers By Karisma
08.2021 - 01.2024
Member Services Manager
Travel Smart Vation Club
09.2017 - 03.2020
High School Diploma -
Lic. Juan Pablo Duarte
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