JOSE RAFAEL MARTE

I am an experienced Customer Service Representative, solving customers issues and providing them the best service possible. Specialist with more tha 5 years of experience delivering exceptional support to clients. Skilled in problem-solving and maintaining customer satisfaction. Experienced customer service professional with a track record of exceeding customer expectations. Procient in handling inquiries, resolving issues, and providing exceptional service. Skilled in multitasking, problem-solving, and fostering positive relationships.

• Idioma ingles, certificado de el final de curso de ingles obtenido en en año 2021.

Customer Service professional with 5+ years of experience in the BPO/contact center industry, including expertise in voice, chat, and email support. Over 2 years of experience in Training and Quality Assurance, with a proven ability to coach and mentor agents, improve performance, and promote high customer service standards. Experienced with UNO Leadership and SSG Groups, with strong communication, leadership, problem-solving, and coaching skills.