Jose Adames
Motivated Customer Support Representative With 1 Year Of Experience In Fast-paced Environments. Adept At Resolving Customer Issues, Managing Inquiries, And Providing Exceptional Service. Proven Track Record Of Improving Customer Satisfaction And Retention
Santo Domingo East
Summary
Adept Customer Support Technician with a proven track record at PBSC, where I enhanced customer satisfaction to 95% through efficient issue resolution and innovative support protocols. Skilled in communication and problem-solving, I excel in high-pressure environments, demonstrating exceptional multitasking and organizational abilities.
Overview
1
1
year of professional experience
Work History
Customer Support Technician
PBSC
Santo Domingo Este, Provincia de Santo Domingo
04.2023 - 03.2024
- Managed high volumes of customer inquiries via email and chat.
- Resolved customer issues efficiently, achieving a 95% satisfaction rating.
- Implemented new support protocols that reduced average resolution time by 20%.
- Trained and mentored new team members, enhancing overall team performance.
Education
Software Developer
Instituto Tecnico Superior Comunitario (ITSC)
Santo Domingo Este, Dominican Republic 05.2001 -
Skills
- Excellent communication skills (verbal and written)
- Problem-solving abilities
- Empathy and patience
- Ability to handle difficult situations
- Time management and organizational skills
- Multitasking capabilities
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Support Technician
PBSC
04.2023 - 03.2024
Software Developer
Instituto Tecnico Superior Comunitario (ITSC)
05.2001 -
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