José Carlos Cabrera
Santiago de Los Caballeros
Summary
Web development student with +3 years experience in Data Analysis, +2 years experience in Customer Service and client experience improvement, with a passion for music, photography and new challenges.
Overview
5
5
years of professional experience
Work History
Real Time Analyst
Alphacom United
01.2024 - Current
- Creating and improving daily tasks to register product metrics and KPI's
- Real time data monitoring and analysis to ensure a day to day product success
- Call volume analysis and trend identification
- Reporting and data visualization automation via VBA
Workforce Analyst
Data Vimenca
08.2023 - 07.2024
- Weekly and daily updates on the company’s results per line of business.
- Weekly recalculation of business planning for each week (and 7 weeks ahead projections). - Monthly call volume forecast analysis for months ahead based on previous planning.
- Resource’s schedule elaboration based on planned projections and forecasted call volume.
Real Time Analyst
Data Vimenca
12.2020 - 08.2023
- Real time monitoring of agent's status throughout the day and call volume follow up
- Shrinkage, service level and absenteeism daily and hourly data analysis
- Elaborate and deliver hourly reports directly to Data Vimenca's clients
- Outages and trending issues follow up
Human Resources Analyst
Data Vimenca
12.2019 - 12.2020
- Staff and resources hiring process (screenings, sourcing, interviews and official hiring)
- Background check submission and status report delivery on hiring processes
- Company's database frequent updates for new hires
- Legal contract draft and follow ups
Education
Multiplatform Apps Development -
01-2026
High School Diploma -
07-2016
Skills
- Data analytics
- Data visualization
- Business insights
- Scheduling management
- Forecasting techniques
- Statistical modeling
- Spreadsheet expertise
- Adaptive planning
Academicalformation
- CENTRO DE TECNOLOGÍA Y EDUCACIÓN PERMANENTE - TEP PUCMM, Multiplatform Apps Development, 01/01/23, Present
- OASIS CHRISTIAN SCHOOL (PUERTO PLATA), High honor and excellence, 01/01/14, 12/31/16
Skillsandproficiency
- Team work
- English fluent as a second language
- Microsoft Excel (and MS bundle) advanced management
- Data analytics, data visualization and business insights
- Problem solving
- Quick learn
Professionaltrajectory
- Workforce Analyst, Data Vimenca, 01/01/23, 12/31/24, Weekly and daily updates on the company's results per line of business., Weekly recalculation of business planning for each week (and 7 weeks ahead projections)., Monthly call volume forecast analysis for months ahead based on previous planning., Resource's schedule elaboration based on planned projections and forecasted call volume.
- Real Time Analyst, Data Vimenca, 01/01/22, 12/31/23, Real time monitoring of agent's status throughout the day and call volume follow up., Shrinkage, service level and absenteeism daily and hourly data analysis., Elaborate and deliver hourly reports directly to Data Vimenca's clients., Outages and trending issues follow up.
- Human Resources Analyst, Data Vimenca, 01/01/19, 12/31/22, Staff and resources hiring process (screenings, sourcing, interviews and official hiring)., Background check submission and status report delivery on hiring processes., Company's database frequent updates for new hires., Legal contract draft and follow ups.
- Real Time Analyst, Alphacom United, 01/01/24, Present, Creating and improving daily tasks to register product metrics and KPI's., Real time data monitoring and analysis to ensure a day to day product success., Call volume analysis and trend identification., Reporting and data visualization automation via VBA.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Real Time Analyst - Alphacom United
01.2024 - Current
Workforce Analyst - Data Vimenca
08.2023 - 07.2024
Real Time Analyst - Data Vimenca
12.2020 - 08.2023
Human Resources Analyst - Data Vimenca
12.2019 - 12.2020
CENTRO DE TECNOLOGÍA Y EDUCACIÓN PERMANENTE - TEP PUCMM - Multiplatform Apps Development,
OASIS CHRISTIAN SCHOOL - High School Diploma,
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