Hi, I’m
José Rodriguez
Santo Domingo Oeste,Santo Domingo
Summary
I worked at a Call Center for a little over 3 months as a Customer Service Representative for the home appliances department of Samsung. It was a good first experience. I’ve had built computer over the years totally from the ground up, be it for me or friends. I’ve also learned how to give the proper maintenance to them. Furthermore, I’ve always liked them and I know that if I’m going to pursue a career it has to be related to them. Currently, I’ve stater studying for my CCNA certification, and I’m looking to get a job in a data center as part of the IT staff in order to get experience.
Overview
7
years of professional experience
Work History
Self EmployedSanto Domingo, Santo Domingo
Custom PC Builder
12.2017 - Current
Job overview
- Assisted customers with data transfers from their old computers to new ones via external storage devices or cloud services.
- Created detailed documentation of all built PCs outlining component specifications, system performance metrics, and warranty information.
- Provided technical advice on the best hardware configurations for customer needs.
- Installed operating systems such as Windows 10 and Linux distributions onto PCs.
- Monitored stock levels of PC components in order to ensure availability for customers.
- Identified potential upgrade opportunities based on customer usage patterns.
- Conducted regular maintenance checks on customer PCs to ensure optimal performance.
- Measured voltages and adjusted setups to increase equipment longevity.
- Explained installation and maintenance procedures to customers.
- Read and interpreted blueprints to determine what materials and tools would be needed for assembly.
- Collected finished assemblies and prepared for shipment.
AloricaSanto Domingo , Santo Domingo
Customer Service Representative
08.2021 - 11.2021
Job overview
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Instituto Cultural Dominico AmericanoSanto Domingo Este
Reached A C1 Level from English Education
06-2021
Centro Educativo Las AmericasSanto Domingo Este
High School Diploma
07-2018
Skills
- Remote assistance
- Performance Benchmarking
- System optimization
- Operating system installation
- Customer Consultation
- Data Migration
- Quality Inspections
- Adaptability
- Task Prioritization
- Time management abilities
- Equipment modifications
- Attention to Detail
- Teamwork and Collaboration
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Professionalism
- Shipping support
- Multitasking
Timeline
Customer Service Representative
Alorica
08.2021 - 11.2021
Custom PC Builder
Self Employed
12.2017 - Current
Instituto Cultural Dominico Americano
Reached A C1 Level from English Education
Centro Educativo Las Americas
High School Diploma
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