José Miguel De León
Santo Domingo,Dominican Republic
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Highly experienced in the commercial department and operations.
Overview
11
11
years of professional experience
Work History
Control Reservation Center (CRC)
Airline Sunrise Airways
Santo Domingo , Sto
07.2024 - Current
- Reviewed emergency action messages, extracted relevant information from emergency orders and sent instructions to guide forces.
- Ensured compliance with safety protocols and environmental regulations in accordance with company policies.
Call Centre Supervisor; Schedule Flight Manager; Revenue Department; OCC Department Support
Airline Sunrise Airways
04.2019 - 09.2024
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Implemented new operational procedures, increasing efficiency.
Airline PAWA Dominicana
04.2019 - 07.2023
- Coordinated with front desk staff to maintain maximum occupancy. Reviewed payment options, checking for accuracy and completeness.
Corporate Travel Agent
VIP Travel Agency
Santo Domingo , Sto
07.2017 - 05.2019
- Assisted customers in selecting the most suitable tickets for their needs.
- Created travel itineraries and made adjustments to meet client specifications.
Control Reservation Center (CRC)
Airline PAWA Dominicana
02.2016 - 07.2018
- Resolved customer complaints regarding service interruptions or delays in a timely manner.
- Provided technical support to operators in the field as needed.
Passenger Service Agent
Servair S.A.
08.2015 - 07.2016
- Processed reservations and issued travel and hotel vouchers.
- Provided boarding passes and luggage tags to customers.
Radio Administrative Assistant
Radio Impactante 1440 am
03.2014 - 04.2015
- Radio Host. Composed letters, reports, emails, presentations and other written correspondence.
Education
Post Degree in Marketing -
University PUCMM
01-2025
Master in Commercial Management and Marketing -
EUDE Business School
01-2022
Programing of Technological Languages -
School IDC
01-2020
Neuro-Linguistic Programing (NLP) -
EUDE Business School
01-2020
English Language -
University APEC
01-2019
Social Media Management -
IDAD
01-2019
Radio Production And Hosting -
Radio FUNGLODE
01-2018
Computer Technician -
Polic. Prof. Juan Bosch
01-2017
Skills
- Excel
- Word
- Microsoft Teams
- Kiu
- Sabre
- Zenith
- Proactive Worker
- Team player
- Responsible
- Punctual
- Leadership Skills
- Customer service
- Conflict resolution skills
- Scheduling
- Supervision of Protocols
- File organization
- Expense reporting
- Social media management
Languages
- Spanish, fluent
- English, fluent
Timeline
Control Reservation Center (CRC)
Airline Sunrise Airways
07.2024 - Current
Call Centre Supervisor; Schedule Flight Manager; Revenue Department; OCC Department Support
Airline Sunrise Airways
04.2019 - 09.2024
Airline PAWA Dominicana
04.2019 - 07.2023
Corporate Travel Agent
VIP Travel Agency
07.2017 - 05.2019
Control Reservation Center (CRC)
Airline PAWA Dominicana
02.2016 - 07.2018
Passenger Service Agent
Servair S.A.
08.2015 - 07.2016
Radio Administrative Assistant
Radio Impactante 1440 am
03.2014 - 04.2015
Post Degree in Marketing -
University PUCMM
Master in Commercial Management and Marketing -
EUDE Business School
Programing of Technological Languages -
School IDC
Neuro-Linguistic Programing (NLP) -
EUDE Business School
English Language -
University APEC
Social Media Management -
IDAD
Radio Production And Hosting -
Radio FUNGLODE
Computer Technician -
Polic. Prof. Juan Bosch