Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
José Lara

José Lara

Santo Domingo,01

Summary

I am a versatile professional with experience International Maritime, Air and Land Transportation, Business Creation and Process Innovation.


My approach ranges from International Logistics to project management and strategic planning. I am passionate about facing challenging businesses with the objective of delivering distinctive and efficient solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Costumer Care Specialist - Air Logistics

Kuehne + Nagel
08.2020 - 10.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
  • Took ownership of customers issues to follow problems through to resolution.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered prompt service to prioritize customer needs.
  • Proactively identified areas for process improvement within the department, leading to increased efficiency and better use of resources.

Inside Sales & Marketing Executive

Grupo Perez & Cia
07.2019 - 08.2020
  • Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
  • Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
  • Wrote and distributed press releases to increase brand visibility.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.

Import and Export Coordinator

Grupo Perez & Cia.
06.2018 - 07.2019
  • Streamlined import and export processes by implementing effective documentation procedures.
  • Reduced shipment delays with proactive communication between international suppliers and transportation partners.
  • Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Built working relationships with clients to foster loyalty and encourage repeat business.

Education

BBA - International Business

UNIVERSIDAD APEC
Santo Domingo, Dominican Republic
09.2015

No Degree - English-as-a-Second-Language Education

UNAPEC Language School
Santo Domingo, Dominican Republic
09.2010

Skills

  • Microsoft Office
  • Project Management
  • Teamwork and Collaboration
  • Training development aptitude
  • Key holder experience
  • Business Development

Certification

  • [Dangerous Goods Regulation (DGR) For Accepting DG Consignments Category 6], IATA Training
  • [International Logistics & Transportation], Chamber of Commerce of Bogota
  • [Foreign Trade Management], Chamber of Commerce of Santo Domingo
  • [PharmaChain Airfreight Operations], [Kuehne+Nagel]

Languages

Spanish
Native language
English
Advanced
C1
French
Intermediate
B1

Timeline

Costumer Care Specialist - Air Logistics

Kuehne + Nagel
08.2020 - 10.2023

Inside Sales & Marketing Executive

Grupo Perez & Cia
07.2019 - 08.2020

Import and Export Coordinator

Grupo Perez & Cia.
06.2018 - 07.2019

BBA - International Business

UNIVERSIDAD APEC

No Degree - English-as-a-Second-Language Education

UNAPEC Language School

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José Lara