Jorge Omar Malena José
Concepción De La Vega,La Vega
Summary
Dynamic professional with expertise in process improvement and effective communication. Proficient in Python programming and data analysis, driving team growth and enhancing customer satisfaction through conflict resolution and exceptional service. Committed to operational excellence and fostering collaboration within teams.
Overview
2
2
years of professional experience
Work History
Team Leader
United Nearshore Operations (UNO)
Santiago
10.2024 - 02.2026
- Trained new team members on safety protocols and operational procedures to ensure compliance and enhance team readiness.
- Collaborated with management to implement process improvements in operations.
- Provided constructive feedback on team performance to foster individual growth and strengthen overall team capabilities.
- Resolved conflicts within the team to promote collaboration and sustain a positive work environment.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Customer Service Representative
United Nearshore Operations (UNO)
Santiago
10.2023 - 02.2026
- Provided exceptional customer support via phone and email channels.
- Resolved customer inquiries promptly, adhering to company guidelines to enhance satisfaction.
- Handled escalated calls to ensure resolution and maintain positive customer relationships.
- Assisted customers with product selection and managed ordering, billing, returns, exchanges, and technical support to streamline their experience.
- Assisted customers with product information and service troubleshooting procedures.
Education
Bachelor of Science - System Engineer
Universidad Catolica Del Cibao (UCATECI)
La Vega11.2024
Skills
- Effective communication
- Adaptive learning
- Attention to detail
- Call center operations
- Customer engagement
- Python programming
- Data analysis
- SQL programming
- Process improvement
Languages
English
Advanced (C1)
C1
Spanish
Native
Native
Timeline
Team Leader
United Nearshore Operations (UNO)
10.2024 - 02.2026
Customer Service Representative
United Nearshore Operations (UNO)
10.2023 - 02.2026
Bachelor of Science - System Engineer
Universidad Catolica Del Cibao (UCATECI)