Jorge Tamariz
Smyrna,Georgia
Summary
As a dedicated customer service representative at Horatio. My project was a thriving mushroom-based coffee company, I excel in managing subscriptions, memberships, and order tracking for both our company and our valued customers. Fluent in English and Spanish, I effectively assist native speakers, handling over 100 client inquiries daily via chat, email, and occasionally phone calls. With proficiency in Gorgias, Shopify, Upscribe, and Shipbob, I bring a tech-savvy approach to providing exceptional customer support.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Hire Horatio
08.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Academia Canaan
San Cristobal, Dominican Republic07.2023
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Call Center Customer Service
- Resolving issues
- Answering questions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
Hire Horatio
08.2023 - Current
High School Diploma -
Academia Canaan
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