JORGE ROMÁN PEÑA
AR & COLLECTIONS SPECIALIST
Santo Domingo Este,Santo Domingo
Summary
Results-driven Accounts Receivable and Collections Specialist with over 10 years in financial operations, particularly in banking and commercial lending. Skilled in managing delinquent accounts, negotiating payment solutions, and enhancing cash flow. Proven expertise in maintaining accurate reconciliations and supporting high-volume accounting processes, with bilingual proficiency in English and Spanish for effective communication.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Senior AR/Collections Specialist
JD Walker & Associates (Remote)
10.2025 - 07.2026
- Managed a high-volume portfolio of delinquent accounts, ensuring timely and effective recovery of outstanding balances.
- Contacted clients via phone, email, and written correspondence to negotiate payment arrangements, resolving past-due accounts and improving recovery rates.
- Analyzed account histories and financial situations to recommend tailored collection strategies and payment solutions, enhancing recovery effectiveness.
- Monitored payment plans and followed up to ensure adherence, significantly reducing defaults and maintaining consistent revenue flow.
- Maintained compliance with all applicable regulations, including FDCPA guidelines and company policies.
- Documented all collection activities accurately in internal systems to ensure proper tracking and reporting.
- Collaborated with legal and internal teams to escalate accounts for further action.
- Resolved billing discrepancies and disputes by coordinating with clients and internal departments.
- Trained and supported junior collection staff, providing guidance on best practices and performance improvement.
AR & Collections Analyst (Remote)
World Business Lenders
04.2024 - 10.2025
- Utilized data analytics tools to pinpoint trends in customer payment behaviors, driving focused collection initiatives.
- Managed commercial accounts receivable portfolios, analyzing delinquency trends and payment behavior to inform collection strategies.
- Reduced overdue balances through structured payment negotiations and settlement agreements.
- Conducted data analysis, delivering detailed reports that supported leadership decision-making.
Collections Advisor
Scotiabank GBS
09.2022 - 04.2024
- Handled high-volume inbound and outbound collections calls in English and Spanish.
- Assisted clients with hardship programs and structured repayment options.
- Processed ACH and authorized payment transactions accurately.
- Maintained compliance with banking policies and regulatory standards.
- Consistently met monthly collection KPIs.
- Managed a portfolio of delinquent accounts, utilizing negotiation skills to secure timely payments and reduce outstanding balances.
- Implemented proactive communication techniques to resolve disputes and prevent account escalations, contributing to customer retention.
- Utilized CRM systems to track interactions and document collection efforts, ensuring accurate records and efficient workflow management.
AR & Collections Supervisor
VHA Corp.
07.2015 - 07.2019
- Led and trained a team of collections representatives to improve individual and team performance.
- Monitored KPIs and delinquency performance metrics effectively.
- Improved internal collection strategies and implemented recovery efforts.
- Managed complex escalated accounts and negotiated settlements.
- Maintained daily updates and account tracking using CRM systems and reporting tools.
- Collaborated with cross-functional teams to resolve invoice discrepancies and streamline payment processes, enhancing vendor relationships.
- Managed high-volume accounts payable transactions ensuring accuracy and timely payments within a fast-paced environment.
- Communicated effectively with vendors and internal departments to address payment inquiries and resolve issues promptly.
Credit & Collections Specialist
VHA Corp.
05.2014 - 07.2015
- Evaluated customer creditworthiness using financial data and payment history.
- Handled high-volume inbound and outbound collections calls in English and Spanish.
- Established credit limits and risk-based payment terms.
- Monitored receivables aging and executed collection strategies.
- Resolved billing discrepancies and negotiated settlements.
- Update the client's bank account information.
- Utilized CRM systems to track interactions and document collection efforts, ensuring accurate records and efficient workflow management.
Accounts Payable Support
POS Caribbean Services
03.2012 - 05.2014
- Processed invoices and reconciled vendor statements accurately.
- Managed expense coding and financial data entry efficiently.
- Assisted in cash flow tracking and account reconciliation.
- Collaborated with cross-functional teams to resolve invoice discrepancies and streamline payment processes, enhancing vendor relationships.
- Managed high-volume accounts payable transactions ensuring accuracy and timely payments within a fast-paced environment.
- Communicated effectively with vendors and internal departments to address payment inquiries and resolve issues promptly.
Education
Bachelor's Degree - Accounting
O&M
Santo Domingo, Republica Dominicana01.2009
High School Diploma - undefined
Manuel Ubaldo Gomez
Santo Domingo, Republica Dominicana01.2005
Skills
Collections Compliance
Aging Report Analysis
Delinquency analysis
Credit Risk Assessment
Account reconciliation
Payment processing
Invoice verification
Payment Negotiation
AR communication
Bilingual Client Communication
REPORTING & SYSTEMS
- Advanced Microsoft Excel (Pivot Tables, VLOOKUP, XLOOKUP)
- CRM & collections software experience (Zoho, Monday.com, Google Sheets, Slack, HubSpot, Prima)
- ERP systems experience (Netsuite, Quickbooks, SAP, Microsoft Dynamics 365, )
Timeline
Senior AR/Collections Specialist
JD Walker & Associates (Remote)
10.2025 - 07.2026
AR & Collections Analyst (Remote)
World Business Lenders
04.2024 - 10.2025
Collections Advisor
Scotiabank GBS
09.2022 - 04.2024
AR & Collections Supervisor
VHA Corp.
07.2015 - 07.2019
Credit & Collections Specialist
VHA Corp.
05.2014 - 07.2015
Accounts Payable Support
POS Caribbean Services
03.2012 - 05.2014
High School Diploma - undefined
Manuel Ubaldo Gomez
Bachelor's Degree - Accounting
O&M