JORDANO JIMENEZ
Resumen profesional
Enthusiastic, responsible, and adaptable young professional with international experience in customer service, recreational activities, and operational services. Committed to excellence, safety, and teamwork. Eager to apply my skills in temporary work opportunities in areas such as hospitality, theme parks, maintenance, and customer service.
Datos destacados
6
6
years of professional experience
6
6
years of post-secondary education
Experiencia
Customer Service
National Debt Relief
Santo Domingo
11.2024 - Actual
- Customer service and support.
- Monitoring of key performance indicators related to customer success.
- Efficient completion of assigned tasks.
- Preparation of reports and documentation.
COOK
Coastal Salt Restaurant
MARYLAND, OCEAN CITY
07.2024 - 08.2024
- Maintenance and cleaning of kitchen tools and equipment.
- Preparation of dishes, sauces, dressings, and desserts according to the establishment’s guidelines.
- Mise en place, food preparation, seasoning, and plating of dishes.
- Production of dishes following standardized recipes or using original recipes.
Camp Counselor - Lifeguard
Camp Manitou
Oakland, MN
05.2024 - 07.2024
- Adapting activities and games to the specific needs of participants.
- Development of emergency plans and safety protocols tailored to the camp environment.
- Coordination with other supervisors for the execution of team activities.
CUSTOMER SERVICE
CONCENTRIX
SANTO DOMINGO, DISTRITO NACIONAL
11.2022 - 04.2024
- Use of CRM (Customer Relationship Management) to organize and prioritize opportunities.
- Contribution to the development of the customer experience, focusing on sales objectives while always maintaining a customer-centric approach.
- Customer service and support.
Busser
Big Daddy Pizza
Pigeon Forge, TN
05.2022 - 09.2022
- Continuous supervision to ensure that customers are having a positive experience.
- Assistance to guarantee cleanliness and order at all times.
- Support to reception staff for welcoming clients and any other assigned tasks.
Ride Attendant
The Island
Pigeon Forge, TN
05.2022 - 09.2022
- Collaboration with the security team to manage risk situations.
- Training of new employees in the proper handling of the games.
- Conducting regular inventories of equipment and supplies necessary for game operations.
- Implementation of hygiene and safety measures to comply with health regulations and prevent accidents.
HOST
BIG DADDY PIZZA
TENNESSEE, PIGEON FORGE
06.2022 - 08.2022
- Entrance control and customer service, ensuring proper and personalized attention.
- Sales to customers, providing a high-quality service.
Ride Attendant
The Island
Pigeon Forge, TN
05.2021 - 09.2021
- Experienced in customer service and hospitality with multiple seasonal roles in the U.S.
- Strong teamwork, communication, and problem-solving skills developed through positions in restaurants, amusement parks, and summer camps.
- Reliable, adaptable, and committed to providing excellent guest experiences under the H-2B program.
CUSTOMER SERVICE
TELEPERFORMANCE
SANTO DOMINGO, DISTRITO NACIONAL
11.2018 - 02.2021
- Customer service and support.
- Teamwork to facilitate the achievement of objectives.
- Efficient completion of assigned tasks.
- Sales to customers, providing high-quality service.
Formación
Bachelor's Degree - Law
Universidad Tecnológica de Santiago (UTESA)
01.2017 - 01.2022
Diploma - Alternative Conflict Resolution Methods
01.2018 - 01.2019
Enfatiza tus habilidades clave
Teamwork
Cultural adaptability
Effective communication
Customer service
Conflict resolution
Time management
LANGUAGES
Spanish
Experto
C2
English
Experto
C2
French
Avanzado
C1
Portuguese
Intermedio avanzado
B2
German
Intermedio avanzado
B2
AVAILABILITY
Available to work abroad. Open to immediate relocation for high-season positions (summer, winter).
REFERENCES
Courtney Thompson - Supervisor
+1 865-323-5474
courtney@islandinpigeonforge.com
Dave schiff - Supervisor
+1 207-465-2271
dave@campmanitou.com
Cronología
Customer Service
National Debt Relief
11.2024 - Actual
COOK
Coastal Salt Restaurant
07.2024 - 08.2024
Camp Counselor - Lifeguard
Camp Manitou
05.2024 - 07.2024
CUSTOMER SERVICE
CONCENTRIX
11.2022 - 04.2024
HOST
BIG DADDY PIZZA
06.2022 - 08.2022
Busser
Big Daddy Pizza
05.2022 - 09.2022
Ride Attendant
The Island
05.2022 - 09.2022
Ride Attendant
The Island
05.2021 - 09.2021
CUSTOMER SERVICE
TELEPERFORMANCE
11.2018 - 02.2021
Diploma - Alternative Conflict Resolution Methods
01.2018 - 01.2019
Bachelor's Degree - Law
Universidad Tecnológica de Santiago (UTESA)
01.2017 - 01.2022