Jonarbelys Martinez
Administrative Support & Training Specialist
Santiago De Los Caballeros
Work Preference
Summary
Administrative Support & Training Specialist with experience onboarding teams, coordinating daily operations, and improving operational efficiency. Skilled in communication, training facilitation, and customer service in fast-paced environments. Proven ability to support teams, streamline processes, and enhance performance.
Overview
4
4
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Administrative Support & Training Specialist
Liberty Home Guard
02.2023 - Current
- Facilitated training sessions for groups of 30+ staff members, ensuring clear communication and effective knowledge transfer.
- Supported daily operations by assisting agents, resolving inquiries, and handling internal requests efficiently.
- Coordinated onboarding processes for new hires, ensuring smooth and organized integration.
- Reviewed recruitment assessments, maintaining accuracy in candidate selection.
- Collaborated with HR and leadership to align training and onboarding with company standards.
- Developed and updated training materials to improve clarity and efficiency.
- Identified process improvement opportunities to optimize workflows and team performance.
- Maintained organized records of vendor emails and onboarding activities, supporting webinar coordination and system integration.
- Managed schedules and coordinated meetings, ensuring timely planning and effective team communication.
- Utilized Jira for ticket management, workflow tracking, and process improvement initiatives.
Reservations Support Specialist
Kalahari Resorts & Conventions
11.2021 - 02.2023
- Managed hotel reservations and modifications, ensuring accuracy and high customer satisfaction.
- Handled 75+ inbound calls daily, providing booking support and maintaining efficiency in a fast-paced environment.
- Assisted customers with inquiries, offering clear information on availability, rates, and policies.
- Resolved customer concerns and escalations in a timely and professional manner.
- Maintained accurate records of reservations and customer interactions.
- Collaborated with internal teams to ensure seamless service and issue resolution.
- Demonstrated strong communication and organizational skills while managing high-volume interactions.
Education
Bachelor’s Degree in Foreign Languages - Foreign Languages Education
Technological University of Santiago - UTESA
Santiago De Los Caballeros, Dominican Republic 05.2001 -
High School Diploma -
Don Bosco Industrial Polytechnic
Santiago De Los Caballeros, Dominican Republic 05.2001 -
Skills
Workshop & Learning Facilitation
Communication & Customer Service
Empathy & Interpersonal Skills
Time Management & Multitasking
Schedule Coordination
Problem Solving & Attention to Detail
New Hire Onboarding & Orientation
Online Training Experience
Call & Email Handling
Online Tools & Platforms (Zoom, Google Workspace, Calendly, Teamup, Canva, Microsoft, Jira)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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AWARDS
Recognized as “Most Outstanding Employee” for 10 months based on performance and consistency.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Certification
Business Writing Fundamentals (2024)
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Business Writing Fundamentals (2024)
11-2024
Administrative Support & Training Specialist
Liberty Home Guard
02.2023 - Current
Reservations Support Specialist
Kalahari Resorts & Conventions
11.2021 - 02.2023
Bachelor’s Degree in Foreign Languages - Foreign Languages Education
Technological University of Santiago - UTESA
05.2001 -
High School Diploma -
Don Bosco Industrial Polytechnic
05.2001 -