Summary
Overview
Work History
Education
Skills
I do like reading interesting books.
Timeline
Hi, I’m

John Carlo Succes

Customer Service Agent
Santiago De Los Caballeros ,Santiago
John Carlo  Succes

Summary

Dynamic Customer Service Representative with a proven track record at Back Office, excelling in problem-solving and effective communication. Enhanced customer loyalty through empathetic resolution of complaints and escalated issues, showcasing strong active listening skills. Committed to delivering exceptional service and fostering positive customer relationships.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
Languages

Work History

Back Office

Customer Service Representative

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Universite INUKA
Port Au Prince

Intermediate Certificate from Information Science
10.2014

University Overview

Institution Mixte De SODUPED
Petion Ville, Haiti

High School Diploma from High School Administration
07.2012

University Overview

Skills

Customer service

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I do like reading interesting books.

I do like reading interesting books.

I do appreciate spending time in good things like reading or watch a good documentary because I am type of man always searching for new discovery.

Timeline

Customer Service Representative
Back Office
Universite INUKA
Intermediate Certificate from Information Science
Institution Mixte De SODUPED
High School Diploma from High School Administration
John Carlo SuccesCustomer Service Agent