Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johnangel Sanchez Reyes

Santo Domingo

Summary

Dynamic Agent from Call Center Dominicana, excelled in delivering exceptional customer service and resolving complaints, enhancing client satisfaction. Skilled in problem-solving and clear communication, I maintained accurate records and policies, ensuring seamless operations. My proactive approach and positive attitude significantly contributed to the agency's success. Offering strong interpersonal skills and keen interest in developing within this environment. Brings ability to quickly grasp industry-specific knowledge and apply critical thinking to problem-solving. Ready to use and develop communication and negotiation skills in the role.

Overview

3
3
years of professional experience

Work History

Agent

Call Center Dominicana
01.2022 - 08.2024
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Education

High School Diploma -

San Juan & Isabel Oritiz
Santo Domingo, Dominican Republic
06.2024

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Organizational Skills
  • Clear Communication

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Agent

Call Center Dominicana
01.2022 - 08.2024

High School Diploma -

San Juan & Isabel Oritiz
Johnangel Sanchez Reyes