Johan Lopez
2265 University Ave Bronx, NY,USA
Summary
I am a meticulous and proactive Dispatcher with 5 years of experience providing routing and dispatching services in fast-paced environments with multiple simultaneous time-sensitive requests. Competent at utilizing transport dispatching systems, establishing communication protocols, and executing effective relationships with vendors to limit service gaps and better efficiency.
Overview
8
8
years of professional experience
Work History
Dispatcher
First Response Towing
05.2022 - 08.2025
- Coordinated roadside assistance requests and assigned service providers.
- Monitored call queues and provided live updates to waiting members.
- Handled high-priority and time-sensitive calls with professionalism and urgency.
- Logged all dispatch activity and analyzed trends to improve service coverage.
- Built strong working relationships with local service providers to ensure coverage gaps were minimized.
Roadside Assistance Specialist
SafeRide Road Services
09.2020 - 05.2022
- Handle 80+ daily inbound calls for emergency roadside situations including lockouts, flat tires, and battery failures.
- Dispatch tow trucks and service providers while providing real-time updates to members.
- Enter service request details into dispatch systems with 100% accuracy.
Roadside Assistance Agent
DriveSafe Assistance
02.2017 - 08.2020
- Answered high call volumes in a fast-paced emergency response call center.
- Gathered essential service details including location, type of vehicle issue, and safety concerns.
- Coordinated with service providers to ensure timely response and accurate updates.
Education
High school equivalency -
GED
Skills
- Transportation routing and scheduling
- GPS and GIS systems
- Dispatch software
- Data analysis
- Microsoft Office Suite
- Vendor management
- Fleet optimization
- Real-time trip monitoring
- Urgent trip assignment
- Logistics coordination
- Attention to detail
- Interpersonal communication
- High-priority call handling
- Problem solving
- Relationship management
- Confidentiality practices
- Deadline orientation
Languages
Spanish
Proficient (C2)
C2
Timeline
Dispatcher
First Response Towing
05.2022 - 08.2025
Roadside Assistance Specialist
SafeRide Road Services
09.2020 - 05.2022
Roadside Assistance Agent
DriveSafe Assistance
02.2017 - 08.2020
High school equivalency -
GED
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