Joel Omar Ureña
Customer Service Representative
San Francisco De Macoris,06
Summary
Driven by results, I excelled as a Sales Agent at Mint Mobile, where I significantly boosted sales and customer satisfaction through strategic development and exceptional client relations. Demonstrating adaptability and resilience, I not only achieved top performer status by exceeding sales targets but also achieved MVP Sales Agent recognition internationally, enhancing overall team success.
Resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sales Agent
Mint Mobile
04.2023 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Mentored junior sales agents, sharing effective selling techniques and best practices for success.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Customer Service Representative
Western Union
01.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of IT - Technologies
Nordestern Catholic University
San Francisco De Macorís, Dominican Republic 05.2001 -
High School Diploma -
Evangelich Highschool
San Francisco De Macorís 05.2001 -
Skills
Paperwork Processing
Strategy Development
Product Demonstrations
Customer Assistance
Client Relations
Objection handling
Making offers
Call Control
Technical Support
Building rapport
Adaptability to Change
Resilience Under Pressure
Lead Generation
Persuasion techniques
Timeline
Sales Agent
Mint Mobile
04.2023 - Current
Customer Service Representative
Western Union
01.2022 - 04.2023
Master of IT - Technologies
Nordestern Catholic University
05.2001 -
High School Diploma -
Evangelich Highschool
05.2001 -