Joel Muñoz
Customer Service
Santiago
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Alight Solutions
01.2025 - 09.2025
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Enco
01.2024 - 12.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
Medigap Life
04.2022 - 10.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Politecnico Padre Zegri
Santiago De Los Caballeros, Dominican Republic 05.2001 -
English Program -
The John F. Kennedy (Institute of Lenguages, Inc.)
Santiago De Los Caballeros, Dominican Republic 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative
Alight Solutions
01.2025 - 09.2025
Customer Service Representative
Enco
01.2024 - 12.2024
Customer Service Representative
Medigap Life
04.2022 - 10.2023
High School Diploma -
Politecnico Padre Zegri
05.2001 -
English Program -
The John F. Kennedy (Institute of Lenguages, Inc.)
05.2001 -