Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Joel Marcial Mariñez Segura

Joel Marcial Mariñez Segura

Customer Service Representative
Bavaro,,La Altagracia

Summary

I have worked for many companies to this day, for which I am very grateful for the knowledge I have acquired in each of them, but above all, for the positive experiences and incredible people I have met along the way. If selected for your great company, I wish to contribute to the achievement of its objectives by effectively performing the tasks assigned to me in the position, seeking personal and professional development, and, whenever possible, demonstrating my capabilities in the workplace and contributing my professional knowledge acquired through experience.

Overview

12
12
years of professional experience
9
9
Certifications
2
2
Languages

Work History

Call Center Operator Agent.

Consorcio Energético Punta Cana Macao (CEPM).
09.2022 - 06.2024

Provide general support for breakdowns, complaints, follow-up requests, and information on each of the four products (electricity, internet, cable TV services, electric vehicle chargers).

Call Center Representative

Human Resources and More
03.2021 - 09.2022

(CEPM contractor) provides general support with breakdowns, complaints, follow-up on requests, and information on each of the four products (electricity, internet, cable TV services, electric vehicle chargers).

Restaurant Waiter

Hard Rock Casino
02.2021 - 06.2022

Ensure that our customers have an unforgettable dining experience, providing the best attention and service by offering our food and beverage products.

Entertainment Staff Member

Hard Rock Hotel
03.2019 - 07.2020

Provide general customer service with the instruments to be used on the courts (tennis, golf, basketball, soccer) as well as providing amenities such as bottled water and bicycle rentals.

Sales Representative

Altice Dominicana
10.2012 - 07.2016

Offering minute and mobile internet plan packages, such as wireless modem internet and mobile devices tailored to the customer's needs, and expert configuration.

Education

Fourth Quarter - Systems Engineering

Universidad Dominicana O&M
La Romana

Bachelor -

Colegio Evangélico Sinaí
La Romana
2011

Skills

Problem-Solving

Certification

Up selling

References


- Natahli Melo

+1 809-605-3778


- Rosely De Leon

+1 (829) 303-4830


- Maria Antonia Aragon

+1 (849) 378-7559

Timeline

Call Center Operator Agent.

Consorcio Energético Punta Cana Macao (CEPM).
09.2022 - 06.2024

Call Center Representative

Human Resources and More
03.2021 - 09.2022

Restaurant Waiter

Hard Rock Casino
02.2021 - 06.2022

Entertainment Staff Member

Hard Rock Hotel
03.2019 - 07.2020

Sales Representative

Altice Dominicana
10.2012 - 07.2016

Fourth Quarter - Systems Engineering

Universidad Dominicana O&M

Bachelor -

Colegio Evangélico Sinaí
Joel Marcial Mariñez SeguraCustomer Service Representative