Joel Lebron
Data Analyst
La Romana,Dominican Republic
Summary
Detail-oriented and analytical professional with a background in operations coordination, customer service, and remote interpretation. Experienced in MySQL, Power BI, and data visualization, with a solid foundation in data management, problem-solving, and process optimization. Skilled at identifying trends, improving workflows, and utilizing insights to drive decision-making. Seeking to transition into Data Analytics to apply expertise and contribute to data-driven solutions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Video Remote Interpreter
Interactive Contact Center
Dominican Republic, La Romana
04.2024 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
Customer Service Representative/Bilingual Agent
Teleperformance
La Romana, Dominican Republic
02.2021 - 03.2024
- Handled and analyzed customer inquiries to identify trends and improve service strategies
- Maintained detailed records of interactions, contributing to data-driven decision-making
- Assisted in troubleshooting issues, providing data-backed solutions to enhance customer satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Supervisor
Zona Franca Brideshore
La Romana, Provincia de La Romana
06.2015 - 03.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
Education
MBA - Business Analytics
Aden University
Panamá 08.2022 - Current
High School Diploma -
Liceo Aristides García Mella
Dominican Republic 06.2013 - 08.2015
Skills
- Query Optimization
- Data Backup & Recovery
- Troubleshooting Database Issues
- Data Visualization
- DAX Data Analysis
- Data Modeling
- Data Cleaning & Manipulation
- Flexible
- Adaptable
- Eager to Learn New Technologies
Certification
Business Intelligence with Power BI, Itla
Timeline
Video Remote Interpreter
Interactive Contact Center
04.2024 - Current
MBA - Business Analytics
Aden University
08.2022 - Current
Customer Service Representative/Bilingual Agent
Teleperformance
02.2021 - 03.2024
Assistant Supervisor
Zona Franca Brideshore
06.2015 - 03.2016
High School Diploma -
Liceo Aristides García Mella
06.2013 - 08.2015
Business Intelligence with Power BI, Itla
SQL Database administration, Udemy
MySql Database administration, Udemy
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