Joel Esteban Rivera
Tourism Business Administration
San Pedro de Macoris
Summary
- Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
3
3
years of post-secondary education
3
3
Languages
Work History
Front Desk Supervisor
Chic Punta Cana
2019 - 2020
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Butler
The Royal Suites Turquesa by Palladium
2017 - 2018
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Inspected all cleaning and household tasks for alignment with quality standards.
Front Desk Supervisor
Punta Cana Princess
2015 - 2017
- Greet and serve guests, anticipate their needs, and provide personalized service
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Professionally handle guest complaints and comments to resolve them and ensure guest satisfaction
- Research restaurant and entertainment recommendations and make reservations
Education
Bachelor’s Degree - Tourism Business Administration
Universidad De Central Del Este
San Pedro De Macorís, Dominican Republic 01.2009 - 01.2012
Skills
Listening skills
Diplomas And Hobbies
Diplomados, Congresos, xxxxxxxxxx xxxxxx xxxxxxxxx xxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Timeline
Bachelor’s Degree - Tourism Business Administration
Universidad De Central Del Este
01.2009 - 01.2012
Front Desk Supervisor
Chic Punta Cana
2019 - 2020
Butler
The Royal Suites Turquesa by Palladium
2017 - 2018
Front Desk Supervisor
Punta Cana Princess
2015 - 2017
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