Joe Reyes
Santiago De Los Caballeros,25
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Team Leader
Synergies Corp
Santiago De Los Caballeros
03.2022 - 10.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Associate
Hire Horatio
Santiago De Los Caballeros
01.2024 - 04.2024
- Performed in-depth investigations into personal backgrounds of applicants.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
Customer Service Representative
Clear Captions
Santiago De Los Caballeros
02.2021 - 04.2024
- Conducted sign language interpretation for deaf clients.
- Generated video subtitles and developed translations in target language.
- Mediated conversations for one-on-one and group discussions.
Customer Service Representative
Synergies Corp
Santiago De Los Caballeros
05.2021 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Quality Assurance Analyst
Synergies Corp
Santiago De Los Caballeros
03.2022 - 10.2022
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Conducted internal audits to measure adherence to established QA standards.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Education
Surgical Nursing - Nursing Assistance
INFOTEP
Dominican Republic 01-2023
Management of Office Programs - Office Automation
INFOTEP
Dominican Republic 01-2022
High School Diploma -
Salvador Alvarez Adventist School
Moca, Dominican Republic 07-2018
M.D. - Medicine
Autonomous University of Santo Domingo
Dominican RepublicSkills
- Complaint resolution
- Overtime Management
- Cash Handling
- Shift Scheduling
- Quality Improvement
- Client Service
- Call Center Operations
- Goal Setting
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Elementary (A2)
A2
French
Beginner (A1)
A1
Affiliations
- Reading
- Learning New languages
- Writing
- Personal development
Timeline
Associate
Hire Horatio
01.2024 - 04.2024
Team Leader
Synergies Corp
03.2022 - 10.2024
Quality Assurance Analyst
Synergies Corp
03.2022 - 10.2022
Customer Service Representative
Synergies Corp
05.2021 - 10.2023
Customer Service Representative
Clear Captions
02.2021 - 04.2024
Surgical Nursing - Nursing Assistance
INFOTEP
Management of Office Programs - Office Automation
INFOTEP
High School Diploma -
Salvador Alvarez Adventist School
M.D. - Medicine
Autonomous University of Santo Domingo
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