Joe Nazaire
Orlando
Summary
Customer-oriented service professional with 5 years of experience who provides top-notch abilities in program management and interpersonal communication. Quick learner and adept at adjusting to change in a fast-paced work environment. Work well alone or with others. Responsible for answering customer questions Responsible for customer order, creating customer accounts.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service & Sales
Victoria’s Secret
03.2023 - 12.2024
- Delivered consistent service to develop customer base
- Rotated stock using clearance markdowns and special sales promotions
- Support team with receiving, pricing and merchandising
- Helped consumers find funds to meet payment obligations by offering knowledgeable consultations
- Coordinated smooth flow of communications via mail, email and collected messages
Healthcare Customer Service Representative
Sitel
04.2021 - 06.2022
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Telephone Interviewer
ICF
02.2019 - 10.2020
- Conduct survey development by coordinating project requirements schedules and feedback meetings with team members
- Recruit survey participants via social media, online correspondence and physical reach out activities
- Write proposals to get survey designs and questionnaires approved by the research department
Customer Service
Road America
02.2017 - 11.2018
- Responsible for the delivery of Roadside Assistance to customers
- Monitored various technology systems to ensure proper functionality and routing of service and Tow vehicles, and make decisions to reassign resources as needed
Education
University Of Florida
01.2021 - Current
Skills
- Product and service knowledge
- Call management
- Customer satisfaction
- Computer skills
- Active listening
- Customer service
Timeline
Customer Service & Sales
Victoria’s Secret
03.2023 - 12.2024
Healthcare Customer Service Representative
Sitel
04.2021 - 06.2022
University Of Florida
01.2021 - Current
Telephone Interviewer
ICF
02.2019 - 10.2020
Customer Service
Road America
02.2017 - 11.2018
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