Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Event Coordinator
Polen RD
Santo Domingo
11.2020 - 01.2024
Designed custom floral arrangements for weddings and special events.
Assisted in the coordination of menu selection, décor, entertainment and other arrangements for special events.
Airbnb Host
Self employed
Santo Domingo, Dominican Republic
10.2021 - 11.2023
Coordinated check-in and check-out procedures for guests.
Maintained property cleanliness and ensured all amenities were stocked.
Created engaging listings with high-quality photos and descriptions.
Set competitive pricing based on market trends and seasonal demand.
Conducted regular maintenance checks to address property issues promptly.
Responded to guest reviews and feedback to enhance service quality.
Resolved customer service issues quickly and professionally when they arose.
Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
Support
CEIZTUR
Santo Domingo, Rep. Dom
09.2013 - 10.2020
Created procedures and manuals to standardize operations.
Coordinated distribution logistics for tools and uniforms.
Conducted evaluations of supervisors to enhance performance.
Supervised daily tasks completed by supervisors to ensure quality.
Verified employee payroll for accuracy and compliance.
Supported project coordination for tourism initiatives at CEIZTUR.
Analyzed data to support operational decision-making.
Managed special cleaning operations to maintain facility standards.
Classified beaches for inclusion in environmental programs.
Managed scheduling and communication for team meetings and events effectively.
Collaborated with team members to streamline administrative processes and workflows.
Project Support Officer
Pacific Global Solutions
Santo Domingo
08.2012 - 09.2012
Conducted market surveys to gather consumer insights and preferences.
Classified clients based on specific criteria for targeted outreach.
Evaluated potential clients to assess alignment with business objectives.
Education
Bachelor of Science - Santo Domingo, Rep. Dom
UNIBE
Santo Domingo, Rep. Dom
06.2018
Skills
Talent management
Event planning
Logistics coordination
Problem solving
Attention to detail
Staff selection
Interviewing
Public speaking
Conflict resolution
Languages
Spanish
Native
Native
English
Advanced (C1)
C1
Personal Information
Date of Birth: 12/31/93
La Romana, Dominican Republic
Certifications And Courses
X Ibero-American course on management control: an application to the public sector, University of Valencia (Spain), 06/03/17 - 06/09/17