Jhony Calixte
Santo Domingo ,Dominican Republic
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica call center
03.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Certified Medical Interpreter
Certified Language Tecch-CLT
01.2021 - 02.2022
- Served as creole, French, English medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Verified understood medical information for patients by simplifying any jargon.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted spoken and written languages other than English and vice versa.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated procedural information to facilitate understanding between doctors and patients.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Education
GED -
Queensland University
Delmas , Haiti09.2018
Skills
- Customer Service
- Reading Comprehension
- Call Triaging
- Multi-Line Telephone Operation
- Conflict Resolution
- Prioritization
Handling call in Creole, French, English adnd Spanish
As a customer service representative and sales agent, I handle calls mainly with Creole, French, and English speakers as advanced.
I have experience working as a medical interpreter physically and remotely. as well I am an intermediate Spanish speaker and improving while providing a customer service Representative.
Languages
creole, French
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2
Timeline
Customer Service Representative
Alorica call center
03.2022 - 07.2023
Certified Medical Interpreter
Certified Language Tecch-CLT
01.2021 - 02.2022
GED -
Queensland University
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