Jhon Manuel Santana Vilorio
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer service representative
OutPlex, Talk, Santo Domingo
08.2022 - 05.2023
- Assist and provide support to inbound customers and handle a high volume of calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Concentrix
12.2021 - 07.2022
- Assist and provide support to inbound customers and handle a high volume of calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Operator
Kaky Distributors
09.2021 - 12.2021
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
Education
Advanced Excel
SIGMATEC
Santo Domingo, Distrito Nacional11.2022
Languages: Advanced English
Instituto Cultural Dominico Americano
Santo Domingo, Distrito Nacional09.2021
High School Diploma -
Liceo Unión Panamericano
Santo Domingo, Distrito Nacional09.2020
Junior Advanced English - Languages
Centro De Tecnología Universal
Santo Domingo, Distrito Nacional11.2017
Skills
- Recordkeeping Strengths
- Call Center Operations
- Product Organization
- Refund Processing
- Brand Representation
- Active Listening
- Customer Relations
- Calm and Professional Under Pressure
- Sales Expertise
Timeline
Customer service representative
OutPlex, Talk, Santo Domingo
08.2022 - 05.2023
Customer Service Representative
Concentrix
12.2021 - 07.2022
Operator
Kaky Distributors
09.2021 - 12.2021
Advanced Excel
SIGMATEC
Languages: Advanced English
Instituto Cultural Dominico Americano
High School Diploma -
Liceo Unión Panamericano
Junior Advanced English - Languages
Centro De Tecnología Universal
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