Jhonatan Sarita
Debt Collector
Santo Domingo,00
Summary
Skilled Agent with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Debt Collector Agent
Atlanticus Holdings Corp
09.2022 - 01.2024
- Performed performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements (Promise-to-pay).
- Contacted 80 customers per day on average to discuss past-due accounts and negotiated payment plans.
- Enhanced debt recovery rates through use of advanced collection software, streamlining procedures, and improving overall efficiency.
Technical Sales Representative
Sprint (Now Part Of T-Mobile)
02.2020 - 08.2022
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly to 20 customers per day on average.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Addressed customer queries about postpaid bills, coverage, and device issues.
- Offered perks and benefits to encourage customer loyalty, leading to increased monthly subscriptions and device upgrades.
Technical Support Specialist
Samsung Electronics
05.2017 - 05.2019
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Scheduled about 5 appointments per day for units under warranty and assessed whether issues qualified for repair, ensuring there was no physical damage.
Education
GED -
Escuela República De Bélice
Santo Domingo Este, Dominican Republic 06.2023 - 10.2023
High School Diploma -
Colegio Mayaje
Santo Domingo Este, Dominican Republic 10.2012 - 08.2013
Skills
- Task Prioritization
Microsoft Office
CRM software tools & GMASS
Negotiation
Customer research
Patience and Persistence
Call center & data entry experience
Stress Tolerance
Task Prioritization
Fitness Enthusiast
I've been passionate for years ever since I was once diagnosed with tachycardia. I enjoy working out with dumbbells and without them. I feel very perky and disciplined when I achieve my routines.
Timeline
GED -
Escuela República De Bélice
06.2023 - 10.2023
Debt Collector Agent
Atlanticus Holdings Corp
09.2022 - 01.2024
Technical Sales Representative
Sprint (Now Part Of T-Mobile)
02.2020 - 08.2022
Technical Support Specialist
Samsung Electronics
05.2017 - 05.2019
High School Diploma -
Colegio Mayaje
10.2012 - 08.2013
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