Jheison Martinez
Information And Communication Technologies (ICT) Engineer
Santo Domingo
Summary
Experienced Information and Communications Technology Engineer with a background in telecommunications and software quality assurance. Specializing in functional, manual, and automated testing methodologies. Currently pursuing a Master's degree in Strategic Software Management to blend technical expertise with managerial acumen. Recognized for analytical prowess, meticulous attention to detail, and unwavering dedication to delivering top-notch quality results.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
4
4
Certifications
Work History
Testing Project Leader
Banco Popular Dominicano
01.2022 - Current
- Plan, coordinate, and supervise all activities in the software testing cycle.
- Design the testing strategy aligned with project objectives and business requirements.
- Assign tasks and manage the QA team, promoting best practices and ensuring productivity.
- Define and validate test cases, acceptance criteria, and traceability matrices.
- Coordinate the execution of functional, regression, integration, performance, and usability tests.
- Manage testing process documentation: plans, results, defect reports, and quality metrics.
- Monitor and report the software quality status to the development team, management, and stakeholders.
- Detect risks at early stages and propose corrective and preventive actions.
Team Leader De NOC
Altice Dominicana S.A.
01.2022 - 01.2023
- Top Incident Management
- Reporting and escalation of unmanaged fault tickets
- Reporting on network element unavailability
- Alert tracking and optimization
- Escalations to specialized department management for operational process improvement
- Timely management and notification of critical incidents to management and executive leadership
- Supervision and support of NOC technical staff
- Making critical decisions
- Mobile network monitoring (CDMA 2G, 3G, LTE, 5G)
- Fixed network monitoring (HFC, DCCAP, FTTH, fiber optic links, DTH, and wireline)
- Radio link monitoring (MW)
- Core network monitoring (signaling links, RNC, BSC, MME, MSC, EPG, fixed service interconnections)
- Value-added service (VAS) platform monitoring
- International carrier management (Roaming, ASR, mobile call completion)
- Fault management for IPL (International Private Line) services
- Telecommunications
NOC Technician
Altice Dominicana S.A.
01.2018 - 01.2021
- Telecommunications
Education
Master of Technology - Software Systems
UNIVERSIDAD NACIONAL TECNOLOGICA (UNNATEC)
Santo Domingo, Dominican Republic 09.2024 - Current
Engineering in Information And Communication Techn - Information And Communication Technology
UNIVERSIDAD IBEROAMERICANA (UNIBE)
Santo Domingo, Dominican Republic 01.2019 - 08.2022
Information Network Technologist - Information Technology
INSTITUTO TECNOLÓGICO DE LAS AMÉRICAS (ITLA)
Boca Chica, Dominican Republic 05.2015 - 12.2017
Systems Engineering - Computer Engineering
UNIVERSIDAD NACIONAL PEDRO HENRÍQUEZ UREÑA (UNPHU)
Santo Domingo, Dominican Republic 01.2015 - 04.2015
High School Diploma -
INSTITUTO POLITÉCNICO CARDENAL SANCHA (IPCAS)
Santo Domingo, Dominican Republic 09.2010 - 06.2014
English - Linguistics
UNIVERSIDAD APEC (UNAPEC)
Santo Domingo, Dominican Republic 01.2007 - 12.2012
Skills
- Teamwork
- Leadership Skills
- Communication Skills
- Problem Resolution
- Routing and Switching
- Linux Operating Systems
- Windows Server
- Oracle Database and SQL Server
- Functional and Non-Functional Testing
- Manual Testing
- Test Case Development
- Issue Management (JIRA)
- Software Quality Assurance
ETL (Extract, Transform, Load)
Certification
NSE 1 Network Security Associate, 2020
Timeline
ISTQB® Certified Tester Foundation Level 4.0 (CTFL)
05-2025
Master of Technology - Software Systems
UNIVERSIDAD NACIONAL TECNOLOGICA (UNNATEC)
09.2024 - Current
NSE 1 Network Security Associate, 2020
04-2022
NSE 2 Network Security Associate, 2020
04-2022
Testing Project Leader
Banco Popular Dominicano
01.2022 - Current
Team Leader De NOC
Altice Dominicana S.A.
01.2022 - 01.2023
Google Activate - Cloud Computing, 2020
04-2020
Engineering in Information And Communication Techn - Information And Communication Technology
UNIVERSIDAD IBEROAMERICANA (UNIBE)
01.2019 - 08.2022
NOC Technician
Altice Dominicana S.A.
01.2018 - 01.2021
Information Network Technologist - Information Technology
INSTITUTO TECNOLÓGICO DE LAS AMÉRICAS (ITLA)
05.2015 - 12.2017
Systems Engineering - Computer Engineering
UNIVERSIDAD NACIONAL PEDRO HENRÍQUEZ UREÑA (UNPHU)
01.2015 - 04.2015
High School Diploma -
INSTITUTO POLITÉCNICO CARDENAL SANCHA (IPCAS)
09.2010 - 06.2014
English - Linguistics
UNIVERSIDAD APEC (UNAPEC)
01.2007 - 12.2012
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