Summary
Overview
Work History
Education
Skills
Timeline
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Jezreel Castillo

Jezreel Castillo

Traffic Coordinator / Port Agent
La Romana

Summary

Dynamic Port Agent and Traffic Coordinator with proven expertise at Romana Services in enhancing operational efficiency and client relations. Skilled in maritime regulations and collaborative problem-solving, I successfully streamlined communication and improved resource utilization, fostering long-term partnerships while ensuring compliance and safety in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Port Agent/Traffic Coordinator

Romana Services
09.2023 - Current
  • Coordinated essential services such as bunkering, waste disposal, fresh water supply, ensuring seamless operations for vessels in port.
  • Enhanced port efficiency by streamlining communication between ship owners, pilots, and terminal operators.
  • Provided exceptional support to captains, crews, and passengers through proactive problem-solving and attentive customer service.
  • Promoted a culture of continuous improvement within the organization by actively encouraging employee feedback and implementing process enhancements.
  • Improved resource utilization by implementing effective crew management strategies that maximized productivity while reducing costs.
  • Collaborated with cargo handlers to optimize loading and unloading processes, minimizing delays.
  • Assisted in emergency response efforts within the port area when required, coordinating resources efficiently for swift resolution of incidents.
  • Facilitated smooth customs clearance processes through timely document submission and effective communication with authorities.
  • Developed strong relationships with clients, leading to increased business opportunities and long-term partnerships.

Escrow Assistant

First American Title Insurance Co
01.2020 - 03.2023
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.
  • Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
  • Prepared estimated closing statements for buyer and seller.
  • Maintained open communication with lenders, brokers and borrowers.

Education

TÉCNICO - EXCEL BÁSICO

INFOTEP
La Romana, Dominican Republic
05.2001 -

TECNICO - DESAFÍO EN EL SERVICIO Y LA GESTIÓN DE CAMBIO

INFOTEP
LA ROMANA
05.2001 -

TECNICO - EXCEL INTERMEDIO

INFOTEP
LA ROMANA
05.2001 -

TECNICO - CURSO PARA ENTRENADORES

INFOTEP
LA ROMANA
05.2001 -

High School Diploma -

Colegio Dr. Huffman
La Romana, Dominican Republic
05.2001 -

TECNICO - English-as-a-Second-Language Education

JACOBS ENGLISH INSTITUTE
La Romana, Dominican Republic
05.2001 -

Skills

Emergency response planning

Timeline

Port Agent/Traffic Coordinator

Romana Services
09.2023 - Current

Escrow Assistant

First American Title Insurance Co
01.2020 - 03.2023

TÉCNICO - EXCEL BÁSICO

INFOTEP
05.2001 -

TECNICO - DESAFÍO EN EL SERVICIO Y LA GESTIÓN DE CAMBIO

INFOTEP
05.2001 -

TECNICO - EXCEL INTERMEDIO

INFOTEP
05.2001 -

TECNICO - CURSO PARA ENTRENADORES

INFOTEP
05.2001 -

High School Diploma -

Colegio Dr. Huffman
05.2001 -

TECNICO - English-as-a-Second-Language Education

JACOBS ENGLISH INSTITUTE
05.2001 -

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Jezreel CastilloTraffic Coordinator / Port Agent