Jezreel Castillo
Traffic Coordinator / Port Agent
La Romana
Summary
Dynamic Port Agent and Traffic Coordinator with proven expertise at Romana Services in enhancing operational efficiency and client relations. Skilled in maritime regulations and collaborative problem-solving, I successfully streamlined communication and improved resource utilization, fostering long-term partnerships while ensuring compliance and safety in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Port Agent/Traffic Coordinator
Romana Services
09.2023 - Current
- Coordinated essential services such as bunkering, waste disposal, fresh water supply, ensuring seamless operations for vessels in port.
- Enhanced port efficiency by streamlining communication between ship owners, pilots, and terminal operators.
- Provided exceptional support to captains, crews, and passengers through proactive problem-solving and attentive customer service.
- Promoted a culture of continuous improvement within the organization by actively encouraging employee feedback and implementing process enhancements.
- Improved resource utilization by implementing effective crew management strategies that maximized productivity while reducing costs.
- Collaborated with cargo handlers to optimize loading and unloading processes, minimizing delays.
- Assisted in emergency response efforts within the port area when required, coordinating resources efficiently for swift resolution of incidents.
- Facilitated smooth customs clearance processes through timely document submission and effective communication with authorities.
- Developed strong relationships with clients, leading to increased business opportunities and long-term partnerships.
Escrow Assistant
First American Title Insurance Co
01.2020 - 03.2023
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
- Prepared estimated closing statements for buyer and seller.
- Maintained open communication with lenders, brokers and borrowers.
Education
TÉCNICO - EXCEL BÁSICO
INFOTEP
La Romana, Dominican Republic 05.2001 -
TECNICO - DESAFÍO EN EL SERVICIO Y LA GESTIÓN DE CAMBIO
INFOTEP
LA ROMANA 05.2001 -
TECNICO - EXCEL INTERMEDIO
INFOTEP
LA ROMANA 05.2001 -
TECNICO - CURSO PARA ENTRENADORES
INFOTEP
LA ROMANA 05.2001 -
High School Diploma -
Colegio Dr. Huffman
La Romana, Dominican Republic 05.2001 -
TECNICO - English-as-a-Second-Language Education
JACOBS ENGLISH INSTITUTE
La Romana, Dominican Republic 05.2001 -
Skills
Emergency response planning
Health and safety compliance
Shipping Documentation Management
Staff training and development
Environmental awareness
Maritime Clearance Processes
Maritime regulations expertise
Collaborative Problem Solving
Analytical Problem-Solving
Multitasking
Proficient in Task Management
Crowd control
Multitasking ability
Excellent communication
Mobility assistance
Decision-making
Operational Coordination
Timeline
Port Agent/Traffic Coordinator
Romana Services
09.2023 - Current
Escrow Assistant
First American Title Insurance Co
01.2020 - 03.2023
TÉCNICO - EXCEL BÁSICO
INFOTEP
05.2001 -
TECNICO - DESAFÍO EN EL SERVICIO Y LA GESTIÓN DE CAMBIO
INFOTEP
05.2001 -
TECNICO - EXCEL INTERMEDIO
INFOTEP
05.2001 -
TECNICO - CURSO PARA ENTRENADORES
INFOTEP
05.2001 -
High School Diploma -
Colegio Dr. Huffman
05.2001 -
TECNICO - English-as-a-Second-Language Education
JACOBS ENGLISH INSTITUTE
05.2001 -