Jeyfri Araujo
San Juan
Summary
Customer Service Representative with a focus on providing exceptional service through email and chat channels, over two years of experience in addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Proficient in utilizing Zendesk and Kustomer systems. Skilled in effective communication, conflict resolution, and multitasking.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Turo
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Colegio La Unión
San Juan, Dominican Republic07.2016
Skills
- Technical Support
- Active Listening
- Customer Service
- Critical Thinking
- Live Chat Support
- Performance Metrics
- Analytical thinking
- Problem-solving
- Emotional intelligence
- Adaptability
- Multitasking
- Collaboration
- Defect Correction
Languages
Spanish
Native language
En
Upper intermediate
B2
Timeline
Customer Service Representative
Turo
07.2021 - Current
High School Diploma -
Colegio La Unión
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