Jesus Alejandro Montaño López
SANTO DOMINGO ESTE,Juan Bosch City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Representative
10.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Industrial Maintenance
Assistant
01.2022 - 10.2022
- Educated fellow technicians on best practices in industrial maintenance, fostering a culture of continuous learning.
- Participated in ongoing training opportunities to expand skill set and maintain expertise in the field of industrial maintenance.
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
- Reduced downtime with proactive maintenance of industrial sewing machines, promptly identifying and resolving technical issues.
Education
Associate of Science - Cyber Security
Instituto Tecnologico De Las Americas
Las Américas Km. 27, Santo Domingo 08.2023
High School Diploma -
Instituto Técnico Salesiano (ITESA)
Albert Thomas 66, Santo Domingo, Distrito Nacional06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Representative
10.2022 - 04.2024
Industrial Maintenance
Assistant
01.2022 - 10.2022
Associate of Science - Cyber Security
Instituto Tecnologico De Las Americas
High School Diploma -
Instituto Técnico Salesiano (ITESA)
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