Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jesús Teófilo Contreras Jiménez

Sabana Perdida, Colinas De Ozama

Summary

A proven leader in customer service industry, goal oriented. I am seeking a challenging opportunity to manage and lead large projects where my advance skills, training and many years of experience can be utilized with room for growth and advancement. Highly organized, energetic and versatile leader committed to continuous improvements. Results-driven with experience steering and directing all aspects of operations.

Overview

17
17
years of professional experience

Work History

Operations Supervisor

Advensus
03.2024 - Current
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.

Assistant Contact Center Manager

Teleperformance. CRCC
10.2017 - 07.2023
  • Ability to communicate effectively with clients and staff
  • LSS Yellow Belt Knowledge
  • Ability to work under pressure
  • Experience in working on multiple scope and size tasks.
  • Conducted regular meetings with supervisors and agents in order to discuss any issues or concerns that may arise during operations.

Supervisor of Operations

Teleperformance
02.2013 - 10.2017
  • Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere
  • Administer performance management by diagnosing improvement opportunities, providing effective feedback,.

Supervisor

Laurus International
02.2011 - 01.2013
  • Provides support, guidance, leadership and motivation to promote maximum performance.
  • Directed and supervised team of 15 employees in daily operations.
  • Established and enforced clear goals to keep employees working collaboratively.

Tech Support

Stream Global Services
02.2010 - 10.2010
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Supervisor

ROCOCO Investments Incorporated
10.2007 - 02.2010
  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Education

GED Diploma -

04.1990

Skills

  • Strong customer service skills including call center client processes and procedures
  • Excellent team coaching, training, facilitation and development skills
  • Excellent oral and written communication, including presentation skills
  • Excellent customer service skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

References

REFERENCES WILL BE FURNISHED UPON REQUEST

Timeline

Operations Supervisor

Advensus
03.2024 - Current

Assistant Contact Center Manager

Teleperformance. CRCC
10.2017 - 07.2023

Supervisor of Operations

Teleperformance
02.2013 - 10.2017

Supervisor

Laurus International
02.2011 - 01.2013

Tech Support

Stream Global Services
02.2010 - 10.2010

Supervisor

ROCOCO Investments Incorporated
10.2007 - 02.2010

GED Diploma -

Similar Profiles

CREATE PROFILE
Jesús Teófilo Contreras Jiménez