Jessica Perez Vidal
Santo Domingo Oeste,RD
Summary
Offering strong organisational skills and ability to multitask in diverse environments. Knowledgeable about using Microsoft Office. Ready to use and develop communication, time management, and customer service skills. Consistently seeking to acquire new skills and embrace additional responsibilities, while dedicating my utmost effort to achieve the objectives and tasks assigned by The company.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Administrative Assistant
LABORATORIO MK COSMETICOS
01.2023 - 01.2026
- Social media administration and content development.
- E-commerce workshop course in exports.
- Complete ISO 9001, 22716 certification for the company.
- Inventory oversight, production support, labelling, product quality assurance, merchandise storage and distribution.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Interacted professionally with clients providing excellent service at all times.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Facilitated internal communication.
- Handled purchase orders from consumers through social media.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
Diversified Operations Agent I
GRUPO POPULAR
01.2021 - 01.2023
- Customer service through telephone and chat, adherence to company's short- and long-term metrics.
- Managed over 100 customer calls per day.
- Assistance on training of new employees.
- Composed and empathetic handling of user complaints, complete loans, credit card increase limit request, reclamations and more.
- Invoice security verification to customers.
- Certification in processes or departments as mandated by the company.
- Dealt with customer queries promptly, enhancing client relationship management.
- Executed quality assurance protocols, ensuring high service standard maintained.
Education
Technical High School Diploma - Electrical Installation and Maintenance
Polytechnic University of The Americas
01.2016 - 01.2019
Bachelor of Arts - Modern Languages
Autonomous University of Santo Domingo
01.2019 - 01.2020
Accelerated English for Adults -
Dominican-American Cultural Institute
01.2022 - 01.2023
Skills
- Techniques: Excel, Word, PowerPoint, Outlook, Canva, Adobe Premiere, email
- Personal skills: fast learner, collaboration, accountability, timeliness, organizational skills, proactivity, punctuality, flexibility in task handling, confidentiality, time efficiency, typing speed and accuracy, customer service, teamplayer, attention to detail
Timeline
Administrative Assistant
LABORATORIO MK COSMETICOS
01.2023 - 01.2026
Accelerated English for Adults -
Dominican-American Cultural Institute
01.2022 - 01.2023
Diversified Operations Agent I
GRUPO POPULAR
01.2021 - 01.2023
Bachelor of Arts - Modern Languages
Autonomous University of Santo Domingo
01.2019 - 01.2020
Technical High School Diploma - Electrical Installation and Maintenance
Polytechnic University of The Americas
01.2016 - 01.2019