Jesús Ángel De La Cruz Mateo

• Integrated technology into lessons to enhance student engagement and comprehension, resulting in more interactive learning experiences.
• Developed lesson plans aligned with curriculum standards, addressing diverse student needs to foster effective learning.
• Collaborated with faculty to enhance curriculum development and improvement strategies, contributing to a more cohesive educational framework.

• Developed engaging lesson plans for diverse student groups.
• Implemented interactive teaching methods to enhance student participation.
• Facilitated interactive classroom activities, engaging students and deepening understanding of key concepts.
• Assessed student progress through regular quizzes and assignments.
• Organized extracurricular activities, promoting teamwork and developing leadership skills among students.

• Led strategic planning to enhance English language programs and services, resulting in improved program alignment with community needs.
• Fostered partnerships with educational institutions to expand outreach initiatives, increasing program visibility and access to diverse student populations.
• Oversaw staff recruitment, training, and performance evaluations to strengthen team capabilities and support professional growth.

• Provided technical assistance to customers via phone and online chat.
• Resolved technical inquiries and troubleshooting issues for customers to enhance satisfaction.
• Diagnosed software and hardware issues for various devices and applications.
• Recorded customer interactions in support management system to ensure accurate tracking and follow-up.
• Documented customer interactions in the company support system accurately.

Provided excellent customer service in a fast-paced dining environment.

• Took and processed orders accurately for food and beverages.
• Maintained cleanliness of tables, dining areas, and service stations.
• Assisted team members with daily tasks to ensure smooth operations during summer employment

• Asistió en carga y descarga de productos en almacén.
• Colaboró con el líder de almacén en conteo de inventario cíclico.
• Loaded and unloaded shipments using forklifts and pallet jacks.
• Sorted and organized inventory to maintain efficient warehouse operations.
• Assisted in preparing orders for delivery, ensuring accuracy and timeliness.