Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jesian Zapata
Brooklyn,New York
Work Preference
Summary
Highly motivated Intake Specialist with experience in client communication, case intake, and administrative support within a legal setting. Skilled in managing sensitive client information, preparing legal documentation, and providing excellent service in fast-paced environments. Seeking to contribute strong organizational and interpersonal skills to support attorneys and enhance client experiences at a law firm.
Overview
5
5
years of professional experience
Work History
Intake Specialist
Ted Law Firm
02.2025 - 09.2025
- Conduct initial client consultations to gather case details and evaluate eligibility.
- Manage sensitive client information with strict confidentiality and accuracy.
- Prepare intake forms, draft case summaries, and ensure proper documentation.
- Communicate with clients via phone, email, and in-person to provide updates and support.
- Collaborate with attorneys and paralegals to streamline case onboarding.
- Conducted comprehensive client intake interviews to gather detailed case information and assess needs.
- Reviewed and analyzed legal documents to ensure compliance with regulatory requirements.
- Maintained accurate and organized client records using case management software systems.
- Coordinated communication between clients and legal staff to facilitate efficient case processing.
- Implemented feedback mechanisms to continuously improve the intake process based on client experiences.
- Monitored case progress and followed up with clients to ensure timely resolution of inquiries.
Office Manager
El Grito Publishing SRL
09.2021 - 11.2023
- Oversaw day-to-day office operations, including staff scheduling and task delegation.
- Managed administrative tasks such as document preparation, billing, and filing.
- Coordinated meetings, interviews, and onboarding for new staff members.
- Improved office efficiency by implementing streamlined filing and communication systems.
- Completed bi-weekly payroll for 45 employees.
Customer Service Agent
New Tech Global
03.2021 - 09.2021
- Provided front-line support, resolving customer inquiries via phone and email.
- Maintained accurate records of customer interactions and escalated cases when necessary.
- Strengthened communication and problem-solving skills in a fast-paced environment.
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Managed and tracked service requests using CRM software to enhance response times and service reliability.
- Developed comprehensive knowledge of product offerings, enabling accurate information delivery to customers.
Education
Diploma - Leadership, Supervision, Coaching
Edutec
Santo Domingo, Dominican Republic06.2023
High School Diploma -
John V. Lindsay
New York, New York06.2011
Skills
- Client Intake & Case Screening
- Legal Documentation & Data Entry
- Confidentiality & Attention to Detail
- Office Administration & Organization
- Communication (Phone, Email, Mail)
- Recruitment & Onboarding
- Appointment & Calendar Management
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Ted Law Firm
02.2025 - 09.2025
Office Manager
El Grito Publishing SRL
09.2021 - 11.2023
Customer Service Agent
New Tech Global
03.2021 - 09.2021
Diploma - Leadership, Supervision, Coaching
Edutec
High School Diploma -
John V. Lindsay