Work Preference
Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Open To Work

Jesian Zapata

Brooklyn,New York

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Intake SpecialistCustomer Service AgentLegal Intake Specialist

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

Remote

Salary Range

$40000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Highly motivated Intake Specialist with experience in client communication, case intake, and administrative support within a legal setting. Skilled in managing sensitive client information, preparing legal documentation, and providing excellent service in fast-paced environments. Seeking to contribute strong organizational and interpersonal skills to support attorneys and enhance client experiences at a law firm.

Overview

5
5
years of professional experience

Work History

Intake Specialist

Ted Law Firm
02.2025 - 09.2025
  • Conduct initial client consultations to gather case details and evaluate eligibility.
  • Manage sensitive client information with strict confidentiality and accuracy.
  • Prepare intake forms, draft case summaries, and ensure proper documentation.
  • Communicate with clients via phone, email, and in-person to provide updates and support.
  • Collaborate with attorneys and paralegals to streamline case onboarding.
  • Conducted comprehensive client intake interviews to gather detailed case information and assess needs.
  • Reviewed and analyzed legal documents to ensure compliance with regulatory requirements.
  • Maintained accurate and organized client records using case management software systems.
  • Coordinated communication between clients and legal staff to facilitate efficient case processing.
  • Implemented feedback mechanisms to continuously improve the intake process based on client experiences.
  • Monitored case progress and followed up with clients to ensure timely resolution of inquiries.

Office Manager

El Grito Publishing SRL
09.2021 - 11.2023
  • Oversaw day-to-day office operations, including staff scheduling and task delegation.
  • Managed administrative tasks such as document preparation, billing, and filing.
  • Coordinated meetings, interviews, and onboarding for new staff members.
  • Improved office efficiency by implementing streamlined filing and communication systems.
  • Completed bi-weekly payroll for 45 employees.

Customer Service Agent

New Tech Global
03.2021 - 09.2021
  • Provided front-line support, resolving customer inquiries via phone and email.
  • Maintained accurate records of customer interactions and escalated cases when necessary.
  • Strengthened communication and problem-solving skills in a fast-paced environment.
  • Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
  • Managed and tracked service requests using CRM software to enhance response times and service reliability.
  • Developed comprehensive knowledge of product offerings, enabling accurate information delivery to customers.

Education

Diploma - Leadership, Supervision, Coaching

Edutec
Santo Domingo, Dominican Republic
06.2023

High School Diploma -

John V. Lindsay
New York, New York
06.2011

Skills

  • Client Intake & Case Screening
  • Legal Documentation & Data Entry
  • Confidentiality & Attention to Detail
  • Office Administration & Organization
  • Communication (Phone, Email, Mail)
  • Recruitment & Onboarding
  • Appointment & Calendar Management

References

Available upon request

Languages

Spanish
Native or Bilingual

Timeline

Intake Specialist

Ted Law Firm
02.2025 - 09.2025

Office Manager

El Grito Publishing SRL
09.2021 - 11.2023

Customer Service Agent

New Tech Global
03.2021 - 09.2021

Diploma - Leadership, Supervision, Coaching

Edutec

High School Diploma -

John V. Lindsay

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